Application Support Engineer – Temporary Worker

🔥 17 minutes ago

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Classify and document incoming application support tickets by severity, urgency, and category. • Resolve client issues by analyzing logs, running SQL queries, and reviewing application behavior. • Prioritize and manage tickets by maintaining SLAs and escalating when necessary. • Resolve tickets across a minimum of 5 product categories with sufficient depth, while having the capability to manage tickets across all product categories. • Collaborate with internal teams by escalating complex issues with clear diagnostics and context. • Escalation point for lower-level engineers, aiming to assist lower-level engineers in resolving tickets without formal handoff when possible. • Enhance the knowledge base by documenting resolutions and creating troubleshooting procedures. • Contribute to release readiness by validating application updates and participating in deployment support. • Improve client experience by maintaining empathy and professionalism during technical investigations. • Participate in on-call rotations by supporting after-hours high-severity incidents. • Assist in monitoring environments by reviewing alerts, logs, and dashboards to identify issues proactively. • Identify recurring issues by conducting root cause analysis and recommending permanent fixes.

🎯 Requirements

• 2+ years in a B2B application support role • Proficiency in SQL and log analysis • Knowledge of ITIL or SaaS principles • Experience in troubleshooting application issues in distributed systems • Strong communication and client interaction skills • Time management and the ability to handle multiple priorities

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match