Associate Client Success Manager, Data & Marketing

🔥 44 minutes ago

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Support the management of D&M client relationships • Ensure customer satisfaction, growth, retention • Act as the main point of contact between clients and internal teams • Identify opportunities and areas of improvement collaboratively with Client Success Managers • Help manage and resolve client inquiries and escalations

🎯 Requirements

• 2-3 years of experience in a client-facing role • Bachelor’s degree in Business Administration, Marketing, Information Systems, or equivalent will be given preference • Proven ability to stay organized, manage projects, and work independently with minimal supervision • Ability to manage a high volume of requests from clients of varying sizes • Excellent written and verbal communication skills • Outstanding organizational & multi-tasking skills • Responsible self-starter with a sense of urgency balanced by attention to detail • Familiarity with CRM tools (Gainsight, Salesforce) including regular usage and updates

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match