Program Manager II, Implementation

🕒 March 26

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📋 Program Manager

👻 Ghost score 45%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Lead and manage new logo implementation programs by guiding clients through requirements, configuration, testing, and deployment. • Develop and maintain comprehensive program schedules by defining deliverables, dependencies, and milestones across the portfolio. • Cultivate customer relationships by maintaining proactive communication, addressing escalations, and fostering trust and satisfaction. • Ensure deliverables align with customer goals by applying a customer-centric approach to every stage of the lifecycle. • Coordinate resolution of client-reported issues and milestones by working across cross-functional teams to ensure timely outcomes. • Apply Alkami’s risk management system by tracking project progress, identifying risks, and implementing mitigation strategies through “Path to Green” plans. • Communicate program status and issues by preparing reports and presentations for customers and stakeholders. • Mentor team members by sharing expertise and best practices. • Collaborate with Product and Engineering to resolve client feature requests and technical issues. • Identify improvements to methodology and implementation processes to enhance customer experience

🎯 Requirements

• 5-7 years in program/project management in SaaS or financial services • Proven ability to manage complex program portfolios independently • Expertise in program scheduling, risk tracking, and issue resolution • Strong communication, facilitation, and client relationship management skills • Proficiency with project management tools (Jira, Smartsheet, ServiceNow, Confluence) • Ability to interpret risks, resolve issues, and align outcomes with client goals • Knowledge of SaaS implementation practices and financial services is preferred • Professional certifications (PMP, PgMP, or equivalent) are desirable • Experience with AI and automation tooling

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match

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