Senior Account Manager – MANTL

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $125k - $138k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Drive value for MANTL customers through strategic partnerships • Set account strategy and drive renewal and expansion for a set of named accounts • Build meaningful relationships with customer executives • Provide expertise on deposit origination and digital banking strategies • Set a clear vision and plan for mutual success with each customer • Develop account strategy, conduct whitespace analysis, prioritize outreach, forecast opportunities, and achieve quota • Understand MANTL products, communicate offerings, cross-sell products, and lead commercial conversations through contracting • Develop proactive client outreach cadence and conduct semi-annual client reviews • Serve as point of contact for business opportunities, issues, and questions • Drive customer satisfaction and referenceability through ticket review and resolution • Analyze and present customer reports, provide recommendations, and address renewal risks • Optimize customer experience across the book of business and prioritize product enhancements • Manage tickets, assess severity and priority, and engage engineering when needed • Manage client communications, conflict resolution, and compliance on client deliverables • Lead implementation of the new platform with clients and internal stakeholders • Support new-client launches with implementation teams • Provide ongoing product training and identify FAQ content for helpdesk articles and videos

🎯 Requirements

• 6+ years of Account Management experience with demonstrated ability to forecast and run an end to end renewal deal cycle • Advanced written and oral communication and presentation skills • Ability to adapt approaches to meet business needs and flexibly respond to emerging/evolving client needs • Demonstrated ability to analyze and utilize data • Experience developing business review decks and utilizing data to uncover pain points or spotlight areas of opportunity • Demonstrated ability to collaborate across functions, including product, sales, reporting, legal, and finance • Positive attitude and ability to elevate AM colleagues • High level of initiative and ability to work autonomously • Ability to handle stressful situations and deadline pressures • Excellent problem-solving capabilities and organizational skills • Comfortable working in an evolving, fast-paced startup-like environment • Background in banking or Fintech is a plus • Must be eligible to work in the US for full-time employment • Must not require employment sponsorship

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture