Staff Technical Support Specialist

Job not on LinkedIn

🔥 7 minutes ago

🇺🇸 United States – Remote

💵 $106k - $116k / year

⏰ Full Time

🔴 Lead

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

💼 Consulting

📣 Marketing

🏦 Banking

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Consulting • Marketing • Banking

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Serve as the primary point of contact for customers on assigned tickets and as an escalation point for Technical Support Specialists • Address customer inquiries and resolve complex technical issues • Ensure a positive customer experience through timely and accurate solutions • Configure and deploy backend settings for financial institutions using JSON and Postman • Collaborate with Activation Engineers to align configurations with core integration requirements and constraints • Provide client-facing support requiring deep functional or technical expertise • Configure and update third-party integrations post implementation • Collaborate with Product and Engineering on enhancement requests and documented bug reports • Translate business requirements into scalable system configurations aligned with best practices • Mentor new Support Specialists • Facilitate ongoing Support agent training and team Office Hours • Independently handle high-priority tickets requiring complex resolution steps • Create runbooks and playbooks for the support team • Build functional expertise across deposit account opening workflows and core variations • Provide feedback to Product and Engineering to improve scalability and supportability

🎯 Requirements

• 5+ years of technical support or implementation experience • Experience performing bug/incident investigation and impact/root cause analysis • Experience with relational databases and SQL dialects (e.g., Postgres, BigQuery) • Excellent verbal and written communication skills, both internal and client-facing • Experience using browser console technologies such as Chrome dev tools • Ability to learn and understand complex software tools • Experience configuring or integrating with core banking systems or other regulated systems • Knowledge of bank or credit union deposit account opening and loan origination processes • Familiarity with JIRA or similar ticketing systems • Background in fintech or regulated services • Experience mentoring and training team members • Must be eligible to work in the US for full-time employment • Alkami cannot offer employment sponsorship at this time

🏖️ Benefits

• Remote-first environment • Unlimited paid time off • 401(k) with employer match • Diverse and inclusive environment • FUN culture