Technical Consultant II

🕒 June 24

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Alkami Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏦 Banking

💳 Fintech

☁️ SaaS

💰 $300M Post-IPO Debt - Alkami Technology on 2025-03

Banking • Fintech • SaaS

Alkami Technology is a digital banking software company that provides a cloud-based Digital Sales & Service Platform for banks and credit unions. Its platform combines onboarding and account opening (via MANTL), digital banking, and data & marketing solutions to enable anticipatory, data-driven customer experiences, faster account origination, fraud protection, payment reporting, and personalized marketing. Alkami serves financial institutions (retail and business customers) and offers integrations, developer tools, and implementation support to drive deposit growth, reduce churn, and improve operational efficiency.

📋 Description

• Supports the technical validation of data extracts for new Segmint implementations, providing extensive client coaching through highly iterative data submission cycles to ensure accuracy against platform standards before client go-live. • Works daily production support tickets for live Segmint clients, including handling change requests and performing "Break fix" tasks to address stale data and resolve client data flow interruptions. • Participates in data discovery sessions and client-facing technical calls alongside senior team members, with growing independence over time. • Assists with client-side SFTP configuration, troubleshooting, and data transmission validation for client onboarding. • Contributes to product taxonomy and KLI (Key Lifestyle Indicator) mapping reviews in coordination with Project Managers and client data teams. • Maintains and updates internal runbooks, knowledge base articles, and support documentation as platform behavior evolves. • Assists internal project resources and external clients with Segmint platform functionality questions and established best practices.

🎯 Requirements

• 2+ Years of technical background in data analysis, application support, or a related field • 2+ Years of customer-facing or client-interaction experience • Familiarity with data file formats, SFTP processes, or application troubleshooting preferred • Exceptional client-facing communication skills; ability to clearly and straightforwardly explain complex technical concepts to non-technical stakeholders • Experience with basic SQL and querying relational databases, including the ability to write SELECT statements and join tables • Strong analytical and problem-solving skills with an ability to investigate data discrepancies • Comfortable working with structured data and recognizing patterns or anomalies • Ability to manage multiple tasks and client contexts simultaneously without sacrificing quality • Collaborative working style with a willingness to learn from senior team members and escalate appropriately. • Basic familiarity with scripting (e.g., Python, Google Apps Script) and comfort with AI tools for automation or data aggregation preferred. • Experience in the financial services or financial technology industry • Familiarity with SFTP protocols and secure file transmission processes • Exposure to data pipeline concepts, file extract design, or ETL-style workflows

🏖️ Benefits

• remote-first environment • unlimited paid time off • 401(k) with employer match