Patient Engagement Specialist

Job not on LinkedIn

🔥 10 minutes ago

🇺🇸 United States – Remote

💵 $24 - $28 / hour

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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AllCare Primary & Immediate Care

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

AllCare Primary & Immediate Care is a healthcare provider offering a comprehensive range of services that integrate primary and urgent care. With locations in Georgia, Maryland, Virginia, and Washington DC, they simplify healthcare by enabling patients to receive both primary and urgent care services in one place. AllCare provides services such as annual physicals, telemedicine, COVID-19 testing, and behavioral health support, aiming to meet urgent medical needs and maintain long-term health through consistent care from familiar providers.

📋 Description

• Serve as a primary point of contact for patients across the care continuum • Manage inbound and outbound communications via phone, text, and electronic messaging • Support appointment scheduling, confirmations, follow-ups, care plan adherence, and continuity of care • Educate patients on available services, care options, and next steps • Coordinate appointments, referrals, diagnostic services, and follow-up visits • Address barriers to care and support care transitions • Reinforce discharge instructions, care plans, and required follow-up actions in collaboration with clinical teams • Identify patient needs, concerns, or potential clinical red flags and escalate appropriately • Manage high-volume call and message workflows while maintaining service quality and patient satisfaction • Verify and update patient demographics, insurance information, and eligibility • Document patient interactions, outreach efforts, and care coordination activities in the EMR and other tracking systems • Support care management and population health initiatives, including outreach campaigns, quality measures, and patient engagement efforts • Collaborate with providers, clinical staff, and internal departments to ensure coordinated, patient-centered care • Maintain compliance with HIPAA, organizational policies, and regulatory requirements

🎯 Requirements

• High school diploma or equivalent required • Associate or bachelor’s degree in healthcare, public health, or related field preferred • 1–3 years of experience in a healthcare call center, care navigation, care coordination, or patient-facing role • Strong verbal and written communication skills with a patient-centered approach • Ability to multitask, prioritize, and manage time effectively in a fast-paced environment • Proficiency with electronic medical records (EMR) and standard office software • Experience in primary care, urgent care, care management, or population health settings preferred • Bilingual skills strongly preferred • Knowledge of insurance plans, referrals, and healthcare workflows • Empathy and compassion for diverse patient populations • Strong problem-solving and critical-thinking skills • Attention to detail and accuracy in documentation • Collaborative mindset with the ability to work cross-functionally • Adaptability and willingness to learn new systems and processes • Commitment to patient confidentiality and ethical standards • Remote employees must maintain a professional workspace, reliable high-speed internet access, and an environment appropriate for confidential patient communication

🏖️ Benefits

• Supportive, inclusive culture with opportunities for growth and advancement • Ongoing training and professional development • Competitive compensation and benefits package • Mission-driven organization focused on patient-centered care

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