Customer Relationship Manager

🔥 0 minutes ago

🏄 California, Connecticut, +2 more states – Remote

🏄 California – Remote 🦌 Connecticut – Remote 🌲 North Carolina – Remote 🤠 Texas – Remote

💵 $55k - $75k / year

⏰ Full Time

🟢 Junior

💰 Account Manager

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allegion

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2013

🏭 Manufacturing

🔐 Security

🔧 Hardware

💰 Post-IPO Debt on 2022-06

Manufacturing • Security • Hardware

Allegion is a company specializing in security solutions, focusing on security around the door and adjacent areas. They produce a wide range of products from mechanical locks to advanced biometric scanning devices, providing integrated and simple security solutions. Allegion aims to redefine security through innovative technology, ensuring safety wherever customers may be.

📋 Description

• Serve as the primary liaison between Allegion and assigned customer accounts • Handle customer inquiries via email, phone, and customer portals • Provide ETA updates, expedite requests, and resolve questions on missed ETAs, quotes, escalations, and IVR compliance • Participate in weekly, biweekly, or monthly customer conference calls • Document customer communications in work orders • Run daily reports in Field Services (D365) and customer portals, primarily Service Channel • Compare portal data with internal reports for accuracy and compliance • Create and distribute daily reports to field teams • Process distributor and branch-uploaded quotes and submit them to customers • Upload customer approvals, update reports, notify customers of new ETAs, and communicate approvals to branches or distributors • Manage preventative maintenance programs and monitor PM completion • Open repair notifications and quote customers for additional work • Review and resolve billing issues, including IVR compliance, NTE discrepancies, recalls, incorrect travel or labor hours, past-date invoicing restrictions, and missing POs

🎯 Requirements

• Bachelor’s degree preferred • 1–2 years of experience in customer service, account management, or service coordination (B2B preferred) • Experience working in Microsoft Dynamics (D365) and customer portals such as Service Channel • Excellent communication skills • Bias for proactive communication methods leveraging direct communication (Phone/Teams) over passive communication (emails) • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Analytical skills to interpret reports, identify trends, and drive process improvements • Proactive problem-solving mindset and ability to work collaboratively across teams • Understand how to use MS Office programs • Minimal travel, approximately 2 weeks per year (customer meetings or training)

🏖️ Benefits

• Health, dental and vision insurance coverage • 401K plan with a 6% company match and no vesting period • Tuition Reimbursement • Generous Vacation and Sick Time • Employee Discounts through Perks at Work • Community involvement and opportunities to give back • CliftonStrengths testing and coaching • Professional development opportunities • Work-life balance