Benefit Advocate Lead

🔥 1 minute ago

🦌 Connecticut – Remote

🦌 Connecticut – Remote

⏰ Full Time

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a national insurance brokerage and risk-management firm that provides property & casualty insurance, employee benefits consulting, reinsurance, claims assistance, disaster preparedness and recovery, captive insurance, and a range of industry-specific risk solutions (e. g. , agribusiness, aviation, construction, cyber, energy, healthcare, real estate & hospitality, transportation). The firm emphasizes benefits consulting and human capital services in addition to traditional brokerage, and positions itself as a full-service advisor for commercial clients. Alliant is one of the largest brokers in the U. S. , noting roughly $5. 7B in revenue and $55B+ in premiums, and is ranked among the top brokers nationally and globally.

📋 Description

• Provide excellent customer service to Alliant's clients through confidential and professional support and guidance • Educate HR and employees about their benefits • Act as a mediator with insurance carriers to resolve claims and benefits issues • Document all pertinent information • Assist the Manager with day-to-day department needs, including work distribution, call staffing, and recruiting support • Act as point person for escalated issues • Train new team members and cross-train employees • Create and maintain department work processes • Assist HR, employees, and covered dependents in understanding benefits • Research benefits and claims issues by contacting insurance companies and provider offices, reviewing billing statements and EOBs, resolving incorrect processing, and interfacing with vendors on eligibility issues • Return phone calls and emails promptly • Provide ongoing enrollment and eligibility assistance • Document issues according to department standards and file paper call logs • Assist Sales and Account Management teams with enrollment meetings and benefit fairs • Run client and/or insurance carrier reports on call activity and provide feedback • Follow department-specific HIPAA requirements • Attend bi-monthly meetings, group discussions, and department trainings • Maintain complete and accurate agency management system data • Perform other duties as assigned

🎯 Requirements

• Bachelor's Degree in Business Administration or Human Resources • Equivalent combination of education and experience • Four (4) or more years of experience in Benefits dealing with eligibility, claims resolution and benefits education, or equivalent • Excellent verbal and written communications skills • Excellent interpersonal and customer service skills • Organized planner with time management/prioritization and multi-tasking skills • Strong systems knowledge or ability to learn/troubleshoot new systems easily • Intermediate to advanced computer skills • Proficient in Microsoft Office products