Senior Service Advocate

Job not on LinkedIn

🔥 19 hours ago

🏈 Alabama, Florida, +7 more states – Remote

🏈 Alabama – Remote 🐊 Florida – Remote 🌽 Illinois – Remote ⚜️ Louisiana – Remote 🌲 North Carolina – Remote 🔔 Pennsylvania – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote ⛰️ West Virginia – Remote

💵 $18 - $35 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CVS Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1963

🏥 Healthcare

⚕️ Healthcare Insurance

🛒 Retail

Healthcare • Healthcare Insurance • Retail

CVS Health is a leading American healthcare company dedicated to improving health access and affordability. The company focuses on a comprehensive approach that includes health services, health insurance, and pharmacy benefits management. Through its subsidiaries, such as Aetna and CVS Caremark, CVS Health offers a range of services that facilitate wellness, condition management, and affordable prescription drug coverage. CVS Health operates neighborhood pharmacies, provides mail-order pharmacy services, and manages specialty medication programs, aiming to make healthcare convenient and accessible for everyone. Driven by a mission to connect people with essential care services, CVS Health is committed to fostering healthier communities and supporting the wellbeing of all individuals.

📋 Description

• Handle inbound member calls and serve as the primary contact for service-related questions, issues, and requests • Verify member information, gather details, and accurately document interactions and outcomes in required systems • Research and resolve concerns by navigating multiple tools, policies, and resources • Educate members on benefits, coverage-related topics, and available resources using clear, respectful, plain language • Support members who raise medical concerns by asking clarifying questions, following approved processes, and connecting them to appropriate resources • Manage notes, follow-ups, case routing, and updates during and after calls • De-escalate difficult calls and work toward resolution and member satisfaction • Meet or exceed quality, timeliness, and service experience performance standards • Collaborate with internal partners to resolve member issues and close the loop on commitments

🎯 Requirements

• 1+ years of customer service experience • Must reside in EST/CST time zone • Ability to build trusting relationships by taking accountability to fully understand the member’s needs • Ability to multitask and handle multiple functions and/or multiple products while maintaining and/or exceeding performance standards • Demonstrates professionalism and presents a positive image when interacting with members and constituents • Demonstrates strong member focus and utilizes all available resources to ensure prompt member satisfaction • Demonstrates functional expertise and leadership ability • Strong communication skills • High School or GED equivalent • Microsoft Office experience preferred • 1+ year of Medicare Service experience preferred

🏖️ Benefits

• Medical coverage • Dental coverage • Vision coverage • Paid time off • Retirement savings options • Wellness programs • Other resources supporting physical, emotional, and financial well-being, based on eligibility