Senior Client Manager

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Alliant Insurance Services

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1925

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 $690M Debt Financing - Alliant Insurance Services on 2019-10

Insurance • B2B • Consulting

Alliant Insurance Services is a national insurance brokerage and risk-management firm that provides property & casualty insurance, employee benefits consulting, reinsurance, claims assistance, disaster preparedness and recovery, captive insurance, and a range of industry-specific risk solutions (e. g. , agribusiness, aviation, construction, cyber, energy, healthcare, real estate & hospitality, transportation). The firm emphasizes benefits consulting and human capital services in addition to traditional brokerage, and positions itself as a full-service advisor for commercial clients. Alliant is one of the largest brokers in the U. S. , noting roughly $5. 7B in revenue and $55B+ in premiums, and is ranked among the top brokers nationally and globally.

📋 Description

• Responsible for providing customer service and overall service of assigned customers and/or policies within Private Client Services • Supports Producer in soliciting new business and identifies account rounding opportunities • Provides mentoring to staff to support the immediate supervisor • Foster and manage the overall relationship with clients, ensuring retention of business and high satisfaction • Develop new business opportunities for existing clients and prospects • Initiate the renewal process for existing clients and discuss and create a renewal strategy • Analyze and compare current exposures and develop renewal or new business specifications for marketing • Conduct marketing, negotiate rates, and review quotes and coverages for competitiveness and accuracy • Independently review policy and determine appropriate coverage; identify possible deficiencies • Review and summarize marketing results and prepare proposals • Finalize proposals and presentations • Bind insurance coverage and prepare binders and/or delegate certificate issuance • Review policies for accuracy and review contracts • Prepare summaries and/or schedules of coverage for clients • Review client accounting history, respond to accounting inquiries, correct discrepancies, and contact the client on receivable collections • Provide technical guidance to staff assisting with client needs or procedural issues • Participate in the claims process as directed by management • Notify Producer of pertinent information related to client retention • Collect fees and reconcile and resolve any outstanding balances within 90 days of the invoicing date • Comply with agency management system data standards and data integrity

🎯 Requirements

• Bachelor’s degree or equivalent combination of education and experience • Five (5) or more years of related work experience in the Private Client/High Net Worth insurance space required • Private Client experience required • Proficient in Microsoft Office Suite • Knowledge of a wide array of private client customizable coverages • Excellent verbal and written communication skills • Good problem-solving and time management skills • Good planning, organizational, and prioritization skills • Strong interpersonal skills • Ability to build trust and de-escalate concerns • Ability to work within a team and foster teamwork • Ability to maintain confidentiality

🏖️ Benefits

• Valid insurance license required • Must continue to meet Continuing Education requirements for license renewal