Customer Service Partner

Job not on LinkedIn

🔥 13 hours ago

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $55k - $65k / year

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🛡️ Insurance

💸 Finance

💰 $85M Post-IPO Equity - Allianz on 2018-04

Insurance • Finance

Allianz is a global financial services company founded in 1890 that provides insurance and asset management solutions to individuals and organizations across more than 70 countries. The company employs actuaries, advisors, underwriters, lawyers, marketers, and technology specialists, and emphasizes digital transformation and AI skills across roles. Allianz promotes workplace inclusion, privacy-conscious hiring practices, financial education through programs like Allianz School For Life, and engages in sponsorship and recognition programs such as partnerships with the Olympic & Paralympic movements and various workplace and training awards.

📋 Description

• Answer customer requests over the phone or email on various topics across all core functions with a sense of urgency • Work closely with the Direct Sales Force and broker partners to accurately expedite new business application input with offshore partners • Manage a large portfolio of policies, including communication with the Direct Sales Force and broker partners regarding policy renewal changes, policy construction and policy distribution • Manage collection of past due invoices and other policy items for the assigned portfolio • Identify process improvements based on client issues and concerns that directly impact retention and new business production • Support implementation of Voice of the Customer initiatives in the region

🎯 Requirements

• Bachelor’s Degree preferred • 1-2 years of Customer service or administrative experience • Spanish speaking is a plus • Highly computer literate with proficiency in Word, Excel and similar software • Exceptional internal & external client service mentality • Excellent trouble shooting skills • Ability to assimilate and apply information from multiple functions • Excellent written and verbal communication skills • Excellent technical and analytical skills • Proven ability to manage multiple work functions in a high volume setting • Self motivated & team player • Strong people skills and ability to manage external customers including broker partners and internal agents • High level of organization • High level of computer literacy with an ability to quickly acclimate to new systems • Prior customer service experience • Basic awareness of Artificial Intelligence technologies and enthusiasm for learning and integrating AI into everyday business processes • Familiarity with Generative Artificial Intelligence/GenAI/AI, Data Analysis, Microsoft Copilot, and ChatGPT

🏖️ Benefits

• Competitive compensation • Annual bonus eligibility and/or commission structure opportunities • 401(k) discretionary match of up to 6% • Flexible work schedules • Health and wellness benefits • Paid time off for vacation, illness, Birthday Day Off and Volunteer Day Off • Tuition Reimbursement • Family care resources, including fertility and adoption benefits