Customer Experience and Optimization Manager

Job not on LinkedIn

🔥 0 minutes ago

🏛️ District of Columbia, Louisiana, +1 more states – Remote

🏛️ District of Columbia – Remote ⚜️ Louisiana – Remote ☕ Washington – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Stericycle

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📋 Compliance

💊 Pharmaceuticals

💰 Post-IPO Equity on 2020-03

Healthcare • Compliance • Pharmaceuticals

Stericycle is a leading provider of regulated waste management solutions specializing in the safe disposal of biohazardous waste, including medical, pharmaceutical, and hazardous waste. The company serves a diverse range of clients in the healthcare sector, including hospitals, clinics, and long-term care facilities, by ensuring compliance with various healthcare regulations. Additionally, Stericycle offers training and education services related to compliance and workplace safety, promoting a healthier environment for its customers and the communities they serve.

📋 Description

• Build and maintain trusted relationships with key customer contacts across assigned accounts • Conduct and support site audits with operations leadership to ensure compliance with regulated medical waste standards • Generate and analyze reports by extracting, organizing, and synthesizing data from multiple sources • Deliver clear and actionable insights for customer presentations • Provide proactive and on-demand customer training on waste segregation, safety protocols, and compliance best practices • Identify opportunities for operational improvement, waste reduction, and cost efficiency across customer sites • Monitor customer satisfaction and proactively address concerns to improve retention and service quality • Partner with Operations on quarterly business reviews and account performance evaluation • Identify and support revenue growth opportunities within existing accounts, including contract optimization and referrals • Maintain detailed documentation of site visits, customer interactions, and improvement recommendations • Support new account implementations for smooth onboarding and service execution • Collaborate with Sales and Operations to align customer needs and business objectives • Perform additional duties as needed

🎯 Requirements

• Bachelor's degree in Business, Healthcare Administration, Environmental Services, or related field preferred • 2+ years of experience in account management, customer success, or business development • Experience preferably in healthcare, environmental services, or a regulated industry • Experience managing large, multi-site customer accounts with revenue portfolios of $5M+ preferred • Strong written and verbal communication and relationship-building skills • Highly organized with strong attention to detail and ability to manage multiple priorities • Proficient in Microsoft Excel and comfortable working with CRM and reporting tools • Ability to identify customer risks and proactively develop retention and optimization strategies • Willingness and ability to travel throughout Louisiana, including occasional overnight stays • Ability to travel 75% of the time

🏖️ Benefits

• Long-term career development opportunities across 35+ locations • Mission-driven, collaborative work environment • Opportunity to contribute directly to meaningful operational impact • Exposure to cross-functional operations • Opportunity to help implement innovative finance processes