Customer Care Advisor

🔥 3 minutes ago

🇺🇸 United States – Remote

💵 $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Groupe Clarins

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1954

🍽️ Food & Beverage

🏥 Healthcare

🏭 Manufacturing

Food & Beverage • Healthcare • Manufacturing

Groupe Clarins is a trusted French family-owned company, renowned for its leadership in skincare and make-up, with operations in nearly 150 countries. Founded in 1954, the group is committed to sustainable innovation and enhancing beauty through concrete actions focused on caring for people and the planet. With a strong emphasis on Research & Development, Groupe Clarins is dedicated to producing pioneering formulas and timeless bestsellers, reflecting its mission of fostering a responsible and inclusive society, all while maintaining a deep respect for nature and the community.

📋 Description

• Provide the highest level of customer service and beauty advice through email, telephone, and chat • Listen to, understand, and resolve customers’ issues promptly • Serve as the first point of contact between prospective customers and the Clarins brand • Advise customers on shipping issues, product returns and replacements, promo code validation, loyalty account login, loyalty program points and rewards, products, online order management and tracking, special offers, services, and general inquiries • Adapt the customer care approach to different customer profiles and provide 5-star service in the digital boutique • Handle customer contacts through live chat, chatbot, email, phone, and live consultation • Meet Clarins SLAs regarding wait and response time, CSAT, and NPS • Manage large call, email, and chat volumes • Provide customer care for Clarins.com websites serving customers in the US and Canada

🎯 Requirements

• Minimum of 1-year Client Service experience in a contact center or in-store • Associate degree or higher preferred • Previous relevant experience(s) in Beauty or Retail • Capacity to manage end customers • Strong interest in understanding consumer insights and behavior • Digitally minded and comfortable in handling different online tools • Capacity to prioritize and work in a fast-paced environment • Passion for delivering excellent Customer Experience across phone, email, chat, and video • Outstanding written and verbal communications • Proficient with SaaS platforms such as Salesforce, DemandWare, and Zendesk • Proficient in Microsoft Outlook and Excel • Proficient in Teams • Ability to multi-task and handle multiple contacts at once • Strong organizational skills • Team Player Attitude • Openness to Feedback • Adaptability • Active Listening • Work Ethic • English required • French preferred • Spanish preferred • Ability to communicate clearly and create good relations with others • Strong collaborator with influencing skills to bring people together in solving problems • Resourceful in finding ways to get things done • Open-minded, adaptive to change, and flexible in an evolving fast-paced environment • High-speed internet • Dedicated, quiet work area • Ability to work East Coast Hours • Must be flexible to work weekends as needed

🏖️ Benefits

• Development and training opportunities • Attractive compensation and benefits • Caring and inclusive corporate culture • Remote work arrangement • 40 hours per week, Monday–Friday, with weekend work as needed based on business needs