Customer Care Representative

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Golden Pet Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

Food & Beverage • Manufacturing • B2C

Golden Pet Brands is a vertically integrated pet nutrition company founded in 2017 that makes minimally processed, nutrient-dense food for dogs and cats. The company operates multiple in-house U. S. manufacturing facilities and produces freeze-dried raw, air-dried, and supplement products across three expert-led brands (Dr. Marty Pets, Badlands Ranch, and Ultimate Pet Nutrition). Golden Pet Brands sells through independent and national pet specialty retailers as well as direct-to-consumer channels, and emphasizes real ingredients, minimal processing, and veterinary partnership.

📋 Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying customer concerns, determining root causes, and explaining suitable solutions • Address customer complaints with appropriate solutions and alternatives • Engage customers in reconsidering cancellations by highlighting benefits and available deals and promotions when applicable • Correct and update customer information • Document customer requests and actions taken on accounts • Fulfill customer order requests • Assist with order status inquiries and provide shipping information • Meet standard contact center performance metrics • Provide customer feedback to management regarding products, trends, and customer issues • Follow communication procedures, guidelines, and policies

🎯 Requirements

• High School Diploma or GED • 1-2 years in a customer service role • 1 year customer service in a Contact Center setting (preferred) • Proficiency using Windows-based applications, Google Suite, and Microsoft Office software (preferred) • Working knowledge of call center systems and/or workflows (preferred)

🏖️ Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Annual bonus • Match up to 3.5% of 401k contributions • 6 paid sick and mental health days • Employee Assistance Program • Free weekly yoga and meditation classes • Additional mental health benefits • Employee Stock Ownership Plan • Reimbursements for a portion of personal cell phone and internet usage for eligible employees • Professional development opportunities with mentorship and continuous learning programs • Performance-based pay increases • Charity sponsorships supporting communities worldwide • Potential for quarterly KPI bonuses