Customer Care Representative

🕒 September 11

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 26%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Golden Pet Brands

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🍽️ Food & Beverage

🏭 Manufacturing

👥 B2C

Food & Beverage • Manufacturing • B2C

Golden Pet Brands is a vertically integrated pet nutrition company founded in 2017 that makes minimally processed, nutrient-dense food for dogs and cats. The company operates multiple in-house U. S. manufacturing facilities and produces freeze-dried raw, air-dried, and supplement products across three expert-led brands (Dr. Marty Pets, Badlands Ranch, and Ultimate Pet Nutrition). Golden Pet Brands sells through independent and national pet specialty retailers as well as direct-to-consumer channels, and emphasizes real ingredients, minimal processing, and veterinary partnership.

📋 Description

• Use multiple systems simultaneously to resolve customer inquiries efficiently • Research and reconcile problems by clarifying concerns, determining root causes, and explaining solutions • Address customer complaints with suitable solutions and alternatives • Correct and update customer information accurately • Document customer requests and account actions • Assist with order status inquiries and provide shipping information • Retain customers considering cancellation by highlighting benefits, value, deals, and promotions • Identify upsell and cross-sell opportunities and recommend relevant products or upgrades • Convert inbound inquiries into revenue by presenting offers, handling objections, and guiding purchase decisions • Meet or exceed sales targets, retention goals, and contact center performance metrics • Fulfill customer order requests and identify add-on sales opportunities • Provide customer feedback to management regarding products, trends, and customer issues • Follow communication procedures, guidelines, and policies

🎯 Requirements

• High School Diploma or GED • 1-2 years in a customer service role • 1 year customer service in a Contact Center setting (preferred) • Proficiency using windows-based applications, Google Suite, and Microsoft Office software (preferred) • Working knowledge of call center systems and/or workflows (preferred)

🏖️ Benefits

• Comprehensive healthcare coverage – We cover 100% of premiums for medical, dental, and vision plans for employee-only plans. • Annual bonus • We match up to 3.5% of your 401k contributions. • 6 paid sick and mental health days, an Employee Assistance Program, free weekly yoga and meditation classes, and additional mental health benefits. • Employee Stock Ownership Plan, where company contributions fund your retirement plan with company stock. • Reimbursements for a portion of personal cell phone and internet usage for eligible employees. • Professional development opportunities with mentorship, continuous learning programs, and performance-based pay increases. • Charity sponsorships supporting communities worldwide. • Potential for quarterly KPI bonuses.