Customer Service Associate

🕒 September 9

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 17%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Compass Experience Labs

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

Consulting • Food & Beverage • Logistics

Compass Experience Labs is a company specializing in enhancing customer experiences through tailored solutions that drive customer loyalty and business growth. They integrate seamlessly with existing business systems to optimize customer interactions, offering 24/7 customer support, loyalty optimization, and systems optimization. Compass also provides recruitment optimization services through their end-to-end Recruitment Process Outsourcing (RPO) solutions. The company is committed to helping businesses achieve sustainable growth by improving customer satisfaction rates and conversion rates. They work across various industries, including subscription box services, apparel, and food & beverage, to deliver customized customer care strategies.

📋 Description

• Provide customer service through phone, chat, email, and other support channels • Respond to customer questions, concerns, and requests • Assist customers with orders, products, accounts, and general inquiries • Listen actively and identify the best solution for each customer • Handle customer concerns with empathy, patience, and a positive attitude • Resolve issues while maintaining a high standard of customer experience • Accurately document customer interactions in the appropriate systems • Follow established processes, policies, and service standards • Collaborate with team members and other departments to resolve customer concerns • Help create a friendly, positive, and memorable customer experience • Support a fast-growing specialty coffee and beverage retail company through customer care

🎯 Requirements

• 2+ years of previous call center/contact center experience • Strong verbal and written English communication skills • Excellent customer service and interpersonal skills • Strong problem-solving and active listening abilities • Comfortable handling customer inquiries in a fast-paced environment • Ability to navigate multiple systems and applications • Strong/reliable wired internet connection • Quiet remote-work environment with uninterrupted power source and backup internet/power • Willingness to work 8:00 AM–5:00 PM PST, 5 days per week, with fixed weekends off • Licensed Windows computer with a serial number; customized, jailbroken, or homemade devices are not accepted • Working webcam and camera for training sessions and 1:1 conversations • Working headset with microphone; speakers are not permitted while on calls • Willingness to install CrowdStrike on the personal computer/laptop • Willingness to install third-party screen capture software and required Microsoft components: Windows Installer 2.0 or later, Microsoft Visual C++ 2019 Redistributable 32-bit, and Microsoft .NET Framework 4.6.2 or 4.7.x • Willingness to download DUO Mobile for multi-factor authentication • Download speed of at least 25 Mbps with latency (RTT) below 200 ms • Intel Core i7 with 500 GB HDD or AMD Ryzen 7 processor • 16 GB RAM

🏖️ Benefits

• Fully remote work setup • Medical, dental, vision, and ancillary benefits effective the first of the month after 60 days • Paid Time Off (PTO) • 401(k) Retirement Plan eligible after 6 months of employment • Fixed weekends off • Career growth and development opportunities • Customer-focused team environment • Work from the comfort of your home