Operations Support Specialist

Job not on LinkedIn

🔥 12 hours ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 18%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Givzey

WebsiteLinkedInAll Job Openings

1 - 10 employees

💸 Finance

🤝 Non-profit

☁️ SaaS

Finance • Non-profit • SaaS

Givzey is a platform that offers intelligent solutions for the fundraising process, including smart gift agreements, dynamic workflows, automated pledge reminders, and intelligent invoicing. The company aims to streamline and scale multi-year giving and one-time gifts, enhancing the donor experience while providing tools for fundraising teams to improve efficiency. Givzey is utilized by educational institutions and other organizations to secure and manage donations effectively.

📋 Description

• Monitor and review inbound donor replies across Virtual Engagement Officer portfolios • Support content moderation workflows to keep donor conversations within appropriate fundraising guardrails • Review and triage support tickets related to Version2 operations • Resolve routine support tickets or route issues to the appropriate internal team member • Document recurring issues, common requests, donor response trends, workflow gaps, and escalation patterns • Own the creation and maintenance of partner avatar videos post-onboarding • Collaborate with Operations Specialists, Customer Success Managers, and internal technical teams • Maintain clear internal notes and follow established processes • Contribute to documentation and workflow improvements • Perform other duties as assigned

🎯 Requirements

• Experience in nonprofit advancement, donor relations, customer support, operations, communications, administrative support, or a related field • Strong written communication skills • Excellent attention to detail • Ability to review donor-facing or customer-impacting content with sound judgment • Comfort working with technology, databases, ticketing systems, and multiple internal platforms • Strong organizational skills • Ability to manage repetitive, high-volume work accurately • Ability to triage issues, identify appropriate next steps, and escalate when needed • Comfort working independently in a fast-moving environment where priorities may shift quickly • Interest in AI, fundraising technology, donor engagement, and operational process improvement • Willingness to work from 11–7 or 12–8 EST • Willingness to work an occasional Saturday 4-hour shift, approximately once every 6 weeks, or a non-standard workweek that includes Saturday

🏖️ Benefits

• Fully remote work arrangement • Flexible scheduling options, including 11–7 or 12–8 EST shifts • Occasional Saturday shift swapped for time during the business week, or a non-standard workweek including Saturday