Customer Service Supervisor – Veterinary

🕒 September 8

🥔 Idaho – Remote

🥔 Idaho – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 32%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Supervise daily queue management across phone, email, chat, and case workflows • Lead resolution of customer escalations by diagnosing root causes, directing corrective actions, and confirming closure • Oversee staffing plans, schedule adherence, timekeeping, and real-time adjustments to maintain coverage and contracted service levels • Lead coaching, performance reviews, corrective actions, and career development • Implement approved process changes and continuous improvement initiatives • Ensure training and knowledge articles are updated before deployment • Oversee documentation quality, compliance activities, and audit requests • Lead cross-functional coordination with IT, logistics, and commercial partners to resolve service interruptions and support program and launch readiness

🎯 Requirements

• 3+ years of experience in customer service operations, contact center supervision, order management, or a related field required • At least 2 years of experience in a management capacity preferred • Bachelor’s degree in business administration, operations management, supply chain, communications, or a related field preferred • Certification in ITIL 4 Managing Professional (or ITIL 4 Foundation), Lean Six Sigma Green Belt, COPC Certified Professional Manager, Project Management Professional, PRINCE2 Practitioner or equivalent certification preferred • Shift availability from 8am–5pm MST

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities