Customer Service Agent

🕒 September 8

🏈 Alabama, Arizona, +7 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🐊 Florida – Remote 🎰 Nevada – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Grand Circle Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

✈️ Travel

🏨 Hospitality

🛍️ eCommerce

Travel • Hospitality • eCommerce

Grand Circle Corporation is a Boston-based travel company that operates brands including Overseas Adventure Travel (O. A. T. ), Grand Circle Travel, and Grand Circle Cruise Line. The company specializes in small-group and small-ship guided adventures—emphasizing cultural immersion, expert local leaders, solo-friendly options, and responsible travel through the Grand Circle Foundation. It sells trips directly to consumers via online channels and phone reservations and provides support services like travel protection and loyalty programs.

📋 Description

• Handle a high volume of inbound calls and assist customers with managing reservations • Update traveler contact information • Modify reservations and process payments • Manage airline tickets • Reset online access • Provide general itinerary information • Follow up on customer requests through email and outbound calls • Communicate comprehensive information about products and policies to travelers • Document customer interactions and call notes in assigned programs • Work efficiently across 5–7 programs and 3 screens • Operate in a values-focused environment • Work in a metrics-driven environment measured by Average Handle Time, After Call Work, Average Speed to Answer, Hold Time, Attendance, Adherence, Post Call Surveys, and values assessment

🎯 Requirements

• 2+ years of experience working in a call center environment receiving customer service-based calls • Proficiency in an unscripted environment • 1+ years of experience working remotely, with preference for candidates who have started and trained remotely • Must have hardwired internet; Wi-Fi cannot be used • Must be located in Alabama, Arizona, Florida, Georgia, Indiana, Nevada, North Carolina, Ohio, South Carolina, Texas, or Utah • Must be available for the six-week Monday–Friday training schedule, 9:00 AM–5:00 PM ET • Must be available for the first production schedule for 4–6 months: Sunday–Thursday or Tuesday–Saturday, with shifts between 10:00 AM and 8:00 PM ET

🏖️ Benefits

• Comprehensive and heavily subsidized medical, dental, and vision plans • On-site gym access • Holistic wellness sessions • Group fitness classes • Substantial Paid Time Off (PTO) • 11 paid holidays, including Juneteenth, Memorial Day, and Labor Day • 50% off trips for you and a companion • 25% off trips for additional immediate family members • Exclusive quarterly associate travel deals • 401(k) with company match • Life insurance • Disability coverage • Tuition assistance for professional and personal development • Professional development opportunities through overseas travel • Direct access to Pinnacle Leadership & Team Development • FSA options • Pet insurance • Home and auto discounts • Paid volunteer time off • Annual incentive bonus