Customer Support Representative

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $15 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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SI Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🚘 Automotive

🏗️ Construction

🏭 Manufacturing

Automotive • Construction • Manufacturing

SI Group is a leading global developer and manufacturer of epoxy, phenolic, and amine resins, as well as related specialty chemicals. The company works across various sectors, providing essential materials for industries such as automotive, construction, energy, and electronics. With a focus on innovation, SI Group develops sustainable solutions that meet the evolving needs of its diverse customer base.

📋 Description

• Assist potential customers with navigating the online insurance shopping experience and obtaining quotes for company health insurance options • Answer and resolve existing customers’ basic administrative and billing questions • Respond to customer inquiries quickly and thoroughly via phone, chat, and email • Document customer interactions in support ticketing software • Provide service as a trusted representative of the SimplyInsured brand • Propose process and product solutions to improve the customer experience

🎯 Requirements

• 1-2 years of experience in customer service or sales role • Highly productive with good multitasking skills • Passion for helping people - especially when it comes to their health • Able to work in a high-volume contact center environment • Familiarity working with support ticketing and/or support CRM software tools • Fantastic oral and written communication skills • Strong desire to help small businesses and their employees navigate health insurance questions • Must be available to work 8:30am - 5pm CST Monday-Friday

🏖️ Benefits

• “Take what you need” time off plan • 100% Medical, Dental, and Vision Insurance coverage options for employee and dependents • Fully Remote • A values-based culture that invests in employee success