Customer Service Representative

🕒 September 10

🤠 Texas – Remote

🤠 Texas – Remote

💵 $20 - $24 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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REVOLVE

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2003

📣 Marketing

📦 Logistics

🛍️ eCommerce

💰 Private Equity Round on 2014-02

Marketing • Logistics • eCommerce

REVOLVE is a leading online fashion retailer that offers a wide range of clothing, accessories, and beauty products for women and men. The company emphasizes trendy, contemporary styles and provides curated collections tailored for various occasions, including formal events and casual outings. With a commitment to providing quality products and exceptional customer service, REVOLVE also features a loyalty program and mobile app to enhance the shopping experience.

📋 Description

• Answer inbound telephone calls and provide customer support • Respond to customer questions and comments via telephone, email, Live Chat, and SMS • Research and resolve complaints to ensure customer retention and satisfaction • Follow up on written correspondence and escalate issues to the customer service manager on duty as necessary • Coordinate with other departments to resolve problems • Work with customer service team members to promote customer satisfaction • Work Monday to Friday, generally 8am–5pm, or other agreed hours • Perform other duties as required

🎯 Requirements

• Experience with Microsoft Word and Excel • Type 50+ words per minute • Ability to work in a team environment • Strong customer orientation and willingness to help • Strong verbal and written communication skills • Ability to work in a high-volume inbound call center while maintaining quality standards • Knowledge of apparel construction, fabrication, and fashion categories • Ability to work required overtime when business needs warrant • Schedule flexibility as customer needs change • Ability to work autonomously in a virtual environment • Must be reachable by telephone, email, and instant message during work hours • Ability to meet ongoing productivity standards • Dedicated quiet, distraction-free workspace with a suitable desk for a laptop and monitor • Reliable internet speed of 50 Mbps or greater with Ethernet connection; Wi-Fi not permitted • Ability to use the majority of internet bandwidth for work • 1+ years in customer service, help desk, or call center experience preferred • Type 60+ words per minute preferred • Working knowledge of website navigation preferred

🏖️ Benefits

• Remote work arrangement • Full-time, permanent position • Schedule flexibility with reasonable notice • Overtime opportunities when business needs warrant, with reasonable notice