Customer Service Agent

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ACU-Serve

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💳 Fintech

Healthcare • Healthcare Insurance • Fintech

ACU-Serve is a company that specializes in optimizing revenue cycles for healthcare providers, particularly in the HME (Home Medical Equipment) and DME (Durable Medical Equipment) sectors. They focus on increasing clean claims through strategic partnerships, innovative solutions, and advanced technology. ACU-Serve's comprehensive approach includes revenue cycle management, A/R collection services, and resupply for infusion pharmacy and complex rehabilitation services, ensuring swift and accurate payments while enhancing client education and operational efficiency.

📋 Description

• Handle inbound and outbound calls in a fast-paced environment, utilizing telephone dialing system • Provide excellent customer service to patients • Utilize listening skills to ensure patients' needs and concerns regarding their equipment or services are addressed • Assure that all requests are handled accurately and efficiently • Educate patients on the importance of changing out supplies clinically, suggested and insurance approved schedules • Create sales orders and confirm accuracy of items and patient demographics • Perform other duties as assigned

🎯 Requirements

• Two years of customer service experience • Customer oriented with excellent oral and written communication • Strong written and oral communication skills • Strong computer skills with the ability to navigate multiple software platforms • Self-motivated, team player • Works well in fast paced professional environment • Ability to work independently and meet target goals • Dedicated home office space free of distractions and noise • High speed home internet • Work time will be spent sitting approximately 90% of the time, standing and walking approximately 10% of the time • PC keyboarding will constitute approximately 80% of work time

🏖️ Benefits

• Remote work position • Dedicated home office space free of distractions and noise • High speed home internet