Customer Support N1

🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

👻 Ghost score 10%

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KASHIO

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

💳 Fintech

☁️ SaaS

🤝 B2B

💰 $500k Seed Round - KashIO on 2021-04

Fintech • SaaS • B2B

KASHIO is a Latin American payments platform and PaaS that enables businesses to manage digital payins and payouts, automate recurring collections and intelligent dunning, and perform instant disbursements (including via Yape). It integrates with ERPs, multiple PSPs and banks, supports real-time payments, automated reconciliation and mass payouts, and provides developer tools and support for enterprise and SMB clients across sectors such as ecommerce, education and real estate. Headquartered in Peru with an office in Miami, KASHIO positions itself as a B2B SaaS for digital payments and cash flow automation.

📋 Description

• Provide specialized Level 1 support to customers of the Kashio payments platform • Handle complex and high-priority cases by prioritizing, escalating, and providing end-to-end follow-up on tickets from opening through resolution and closure • Document procedures, lessons learned, and operational improvements for the team • Propose and implement improvements to ticket classification, handling, and documentation • Coordinate with N2 Support and other technical teams when appropriate • Ensure response and resolution times are aligned with defined SLAs • Assist with training new L1 support agents

🎯 Requirements

• Completed higher education in Systems Engineering, Computer Engineering, Computer Science, or a related field • At least 2 years of experience in technical support or customer service within technology, IT, or financial services companies • Intermediate proficiency with ticketing systems • Intermediate proficiency with Office 365 tools • Basic knowledge of log analysis and monitoring • Basic knowledge of API integrations and networking • Availability for a monthly rotating schedule: Monday to Friday, 9:00 a.m. to 6:00 p.m., and Monday to Friday, 10:00 p.m. to 6:00 a.m. • Basic knowledge of Agile methodologies (preferred) • Basic knowledge of Power BI (preferred) • Basic knowledge of Postman (preferred) • Analytical and solution-oriented mindset • Effective communication • Organization and follow-through • Customer-oriented approach • Proactivity and self-management • Collaborative work style • Emotional intelligence • Ability to work under pressure • High level of responsibility and commitment

🏖️ Benefits

• Remote work