Customer Support Specialist

🕒 September 11

🇺🇸 United States – Remote

💵 $36.3k - $42.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 8%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Servbank

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💸 Finance

🏦 Banking

💳 Fintech

Finance • Banking • Fintech

Servbank is a full-service subservicer that focuses on providing a unique customer experience by blending dedicated professionals with innovative technology. Founded in 1994 in Illinois and operating under First Allied Bank, Servbank is recognized as one of the nation’s Top 10 subservicing providers. Their mission is to deliver superior customer service and personalized support, providing clients with a fully transparent and accessible view of their portfolios. Servbank aims to drive business success while promoting their tagline of 'Grow Happiness.

📋 Description

• Respond to client inquiries and resolve issues via phone, email, and online channels • Serve as the first point of contact for clients and provide accurate information about banking products and services • Manage and prioritize the phone support queue • Document client interactions and follow up on unresolved cases • Collaborate with internal departments to address complex client needs and escalate issues • Troubleshoot, research, respond, and provide training on customer service technology and related issues • Coordinate appropriate bank resources to resolve client needs and ensure follow-through to resolution • Maintain up-to-date knowledge of banking policies, procedures, and regulations

🎯 Requirements

• Previous experience in customer service or banking preferred • Excellent verbal and written communication skills • Ability to multitask and work efficiently in a fast-paced environment • Strong problem-solving abilities and attention to detail • Proficient with computer systems and customer management software • If residing within a 50-mile radius of one of the company's office locations, the role is considered in-office and not eligible for remote work