Field Customer Experience Leader

🔥 14 hours ago

🇺🇸 United States – Remote

💵 $91.4k - $152.2k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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GE Vernova

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

GE Vernova is a leader in the energy sector with over 130 years of experience, dedicated to electrifying the world while decarbonizing it. The company offers a broad portfolio of energy solutions including gas, hydro, nuclear, and wind power technologies, aimed at providing reliable, affordable, and sustainable energy. With a strong focus on innovation, GE Vernova plays a significant role in reducing the carbon footprint of global power systems and supports the transition to net-zero emissions by 2030.

📋 Description

• Lead global Voice of Customer programs and customer satisfaction initiatives • Own Services QMS processes, compliance, and governance • Drive completion of customer survey actions and closure plans • Lead management of field defects, failures, escapes, and corrective actions • Establish read-across and lessons learned deployment across regions • Provide execution feedback to Commercial, Product Line, and Costing teams • Drive productivity improvement initiatives measured in labor hours and contribution margin improvement • Lead supplier performance reviews and savings initiatives • Identify third-party cost reduction opportunities • Support Continuous Monitoring improvement initiatives • Partner with Engineering and Product teams to resolve recurring customer issues • Improve standard work adoption and field execution consistency • Serve as the primary interface between customer feedback, field execution, quality systems, and productivity improvement programs • Report to the Global Services Operations Leader

🎯 Requirements

• Bachelor's degree from an accredited university or college and a minimum of 6 years Controls experience, OR High School Diploma/GED with a minimum of 10 years Controls experience • Minimum 4 years of experience with GE Control Products and Mark VIe systems in Services, Engineering, Commercial Operations, Project Management, or Field Execution • 10+ years of experience with GE Controls Product Systems (Mark VI, Mark VIe, LCI, EX2100, static starter, and turbine control systems) • 6+ years of OT Cyber Security, Field Engineering, OTR Engineering, or Controls Lifecycle Services experience • Proven knowledge of outage readiness methodologies and risk mitigation • High proficiency with Microsoft Office Suite, Power BI, and digital reporting tools • Strong oral and written communication skills • Strong leadership and influencing skills • Demonstrated ability to analyze and resolve operational issues • Proven program and project leadership capabilities • Ability to document, develop, and execute operational excellence programs • Legally authorized to work in the United States • Successful completion of a drug screen, as applicable

🏖️ Benefits

• Discretionary annual bonus • Medical, dental, vision, and prescription drug coverage • Health Coach from GE Vernova, a 24/7 nurse-based resource • Employee Assistance Program with 24/7 confidential assessment, counseling and referral services • GE Vernova Retirement Savings Plan • Tax-advantaged 401(k) savings opportunity with company matching contributions • Company retirement contributions • Fidelity resources and financial planning consultants • Tuition assistance • Adoption assistance • Paid parental leave • Disability benefits • Life insurance • 12 paid holidays • Permissive time off • Professional development opportunities • No relocation assistance