Senior Customer Experience Researcher

🕒 September 9

🐊 Florida, Illinois, +10 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $94.5k - $148.1k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Partner with CX Leads and stakeholders to identify business challenges and develop actionable research plans • Translate ambiguous business questions into rigorous research approaches and measurable learning objectives • Design and execute qualitative and quantitative research studies, including interviews, surveys, focus groups, and journey mapping • Apply research methodologies and best practices to produce reliable, unbiased, and actionable results • Manage research projects from scoping through final recommendations • Conduct statistical analysis and communicate findings to technical and non-technical audiences • Build relationships with leaders across product, business, and marketing • Advise on customer experience research needs, research methodology, and evidence-based decision-making • Facilitate internal workshops and discussions • Develop reports and executive-level narratives • Communicate actionable recommendations to business, product, and marketing teams • Connect customer insights to broader business strategy, operational priorities, and customer experience outcomes

🎯 Requirements

• Bachelor’s degree in Human-Computer Interaction (HCI), Statistics, Psychology, or a related field, or equivalent practical experience • 5+ years of experience in an applied research setting, or similar • Experience with Qualtrics, Medallia, FullStory, GlassBox, SPSS, SQL, or similar platforms • Strong analytical and synthesis skills • Deep experience designing and executing qualitative and quantitative research for complex business challenges • Strong strategic research skills • Experience designing surveys, discussion guides, interview protocols, and research frameworks • Portfolio demonstrating customer research work, methodologies, and business impact

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities