Senior Software Engineer II, Customer Experience

🕒 September 10

🌐 United States, Argentina – Remote

🇺🇸 United States – Remote 🇦🇷 Argentina – Remote

💵 $160k - $190k / year

⏰ Full Time

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

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Kard

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Kard is a company that offers the first rewards-as-a-service API aimed at enhancing customer loyalty for cardholders and shoppers. By providing marketers and banks with tools to launch customizable loyalty programs quickly, Kard enables them to engage inactive cardholders and encourage repeat purchases. The company's platform is designed with a focus on security and compliance, ensuring confidence in its products. Kard's solutions help marketers reach new audiences, card issuers to create branded loyalty programs, and consumers to earn rewards effortlessly across numerous locations in the U. S.

📋 Description

• Architect and build scalable services across transaction matching, the cellar pipeline, and offer ingestion • Own features end-to-end through Kard's Shape Up cycle, including discovery, pitch writing, implementation, testing, production rollout, and launch/rollback plans • Participate in on-call, incident response, and IOC triage; drive root-cause fixes • Strengthen issuer/client-facing APIs and SDKs for reliability, clarity, and self-service • Make technical decisions and collaborate with Product, Design, and Engineering toward CX strategic goals • Improve authentication, rate limiting, deployment, observability, error handling, and test coverage • Mentor engineers and contribute to design and architecture discussions • Consolidate or deprecate legacy and overlapping services • Write documentation and playbooks for local development, deployment, and troubleshooting • Work with Support, Design, Product, and partner-facing teams through Kard's Shape Up-based pitch cycle

🎯 Requirements

• Expert programming skills in Go and/or TypeScript, with experience building scalable, secure, high-performance backend services • Solid experience with distributed systems, event-driven architectures (SQS, Temporal), and relational and document databases (Postgres and MongoDB) • Proficiency with AWS and Infrastructure-as-Code (Terraform), including Kubernetes/EKS and Lambda • Experience working on transaction-processing, matching, or ingestion pipelines where correctness and idempotency matter • Experience leading a technical project from discovery through production rollout, including writing clear specs and driving cross-team collaboration • Skilled with agentic software development using AI tools such as Claude Code and Codex • U.S. core business hours availability and willingness to travel for company meetings

🏖️ Benefits

• Flexible PTO, with a minimum requirement to take one day off a quarter, ten days a year, promoting mental well-being • Observance of 11 Federal Holidays, plus an additional day each for Black Friday and Christmas Eve (US employees only) • Health, Dental and Vision Insurance • 401k with employer match (US employees only) • Coworking space and WFH setup reimbursement • Company Offsites for planning, team-building, and networking • Remote-first team with autonomy to influence the company's trajectory