Customer Representative

🔥 3 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Allied Universal

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🎯 Recruiter

💼 Consulting

💰 $400M Private Equity Round on 2019-02

Security • Recruitment • Consulting

Allied Universal is a leading security and facility services company that provides proactive security services, smart technology solutions, and a range of support services including event services, risk advisory, security consulting, janitorial services, and staffing. The company serves specialty sectors such as education, healthcare, retail, commercial real estate, government, and corporate campuses, and emphasizes local leadership and extensive North American presence to safeguard customers, communities, and people.

📋 Description

• Identify customers’ needs, clarify information, and provide direct support or guidance toward resolution • Tackle a variety of problems in technical systems with skill and accuracy • Create cases for all calls and emails received • Enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk • Escalate cases to the appropriate next level • Maintain customer service as an utmost priority • Continuously develop the ability to deal with challenging customer conversations • Discern changes in call types and report them to management • Monitor the health of customers’ networks, hardware, and software • Track escalations through proper channels to completion

🎯 Requirements

• High school diploma or equivalent • Technical call center support experience • Experience in a technical support role, or other technical experience • Strong understanding of customer service and customer relations • Ability to take initiative and learn new processes and concepts • Ability to exercise good judgment and decision-making • Effective written and oral communication skills • Basic understanding of software/hardware troubleshooting • Ability to assess and evaluate situations effectively • Ability to identify critical issues quickly and accurately • Ability to write informatively, clearly, and accurately • Problem-solving and analytical skills • Ability to work in a team environment • Associate’s degree in Information Technology, Computer Science, or a related field preferred • Experience in ServiceNow and Five9 preferred • Experience in retail cash offices preferred

🏖️ Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance • Eight paid holidays annually • Five sick days • Four personal days • Vacation time offered at an accrual rate of 3.08 hours biweekly • Unused vacation is paid out where required by law • Increased rate of $18.00 per hour for bilingual French (Canadian) representatives

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