Customer Representative

🔥 13 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allied Universal

WebsiteLinkedInAll Job Openings

10,000+ employees

🔐 Security

🎯 Recruiter

💼 Consulting

💰 $400M Private Equity Round on 2019-02

Security • Recruitment • Consulting

Allied Universal is a leading security and facility services company that provides proactive security services, smart technology solutions, and a range of support services including event services, risk advisory, security consulting, janitorial services, and staffing. The company serves specialty sectors such as education, healthcare, retail, commercial real estate, government, and corporate campuses, and emphasizes local leadership and extensive North American presence to safeguard customers, communities, and people.

📋 Description

• Identify customers' needs, clarify information, and provide direct support or guidance toward resolution • Tackle a variety of problems in technical systems with skill and accuracy • Create cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to the appropriate next level • Maintain customer service as an utmost priority and continuously develop the ability to deal with challenging customer conversations • Discern changes in call types and report to management • Monitor the health of network, hardware, and software for customers • Track escalations through proper channels to completion

🎯 Requirements

• High school diploma or equivalent • Technical call center support experience • Experience in a technical support role, or other technical experience • Strong understanding of customer service and customer relations • Ability to take initiative and learn new processes and concepts • Ability to exercise good judgment and decision-making • Effective written and oral communication skills • Basic understanding of software/hardware troubleshooting • Able to assess and evaluate situations effectively • Able to identify critical issues quickly and accurately • Able to write informatively, clearly, and accurately • Problem solving and analytical skills • Ability to work in a team environment • Associate’s degree in Information Technology, Computer Science, or a related field (preferred) • Experience in Service Now and TalkDesk (preferred) • Experience in retail cash offices (preferred)

🏖️ Benefits

• Medical, dental, vision, basic life, AD&D, retirement plan, and disability insurance • Eight paid holidays annually • Five sick days • Four personal days • Vacation time offered at an accrual rate of 3.08 hours biweekly

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