EAP Work Life Intake Specialist

🔥 1 hour ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

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AllOne Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

🏥 Healthcare

Consulting • Marketing • Healthcare

AllOne Health is a provider of integrated whole-health solutions that strengthen mental health, physical wellness, financial well-being, and organizational resilience for employers and institutions. They offer Employee Assistance Programs (EAP), Member/Student Assistance Programs, wellness concierge services, organizational consulting, and crisis management, serving millions of lives across thousands of organizations. AllOne Health partners with brokers, consultants, and providers to embed mental health and total well-being benefits into employer benefits portfolios and focuses on measurable engagement and outcomes.

📋 Description

• Serve as the primary case manager for Work/Life clients • Provide resources for elder care, child care, household services, convenience services, travel services, wellness information, discount information, and medical needs • Focus primarily on elder care resources • Screen for safety issues, domestic violence, substance abuse, and other high-risk situations • Connect clients immediately to on-call counselors as needed • Complete work life intakes using the EAP database system • Provide general information and referrals to subject matter experts in legal concerns, financial issues, and work life challenges • Demonstrate sensitivity to the confidentiality of client information and needs • Remain actively logged into telephone queues as assigned

🎯 Requirements

• Bachelor's degree preferred in fields such as social work, mass communications, psychology, education, business, hospitality or related field • Experience with elder care required • Proficiency with computer applications • Well-versed in navigating online resources • Strong telephonic, written and email communication skills • Excellent common sense and good judgment • Comfort working in a team environment • Flexibility changing day-to-day job assignments • Efficiency in case management • Ability to screen for safety issues, domestic violence, substance abuse, and other high-risk situations • Strong interpersonal skills • Excellent communication and problem-solving skills • Experience in Customer Service

🏖️ Benefits

• Immediate medical (Blue Cross/Blue Shield), dental, and vision insurance • Desirable work schedules • Generous amount of Paid Time Off • 401(k) retirement program with a company match • Employee Assistance Program (EAP) benefits available to you and your family

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