Business Architect – Customer Relationship Management, Customer Communications

🔥 3 hours ago

🇺🇸 United States – Remote

💵 $100k - $170.5k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🗣️ Communications

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💸 Finance

💰 Post-IPO Equity on 2014-01

Insurance • Finance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Partner with business teams to define communication strategies that support both customer engagement and operational outcomes. • Own discovery for communication needs, clarifying intent, audience, timing, channel, and desired customer action. • Provide strategic oversight for triggered and event-based communications to ensure clarity, timeliness, and customer-centered design. • Ensure operational communications are easy to understand and reduce customer effort and inbound contacts. • Define content strategy inputs such as messaging frameworks, tone guidance, modular content patterns, and reusable templates.

🎯 Requirements

• Significant experience in CRM communications, customer communications strategy, lifecycle marketing, or Customer Experience communications. • Experience leading complex, cross-functional initiatives spanning marketing and operational communications. • Strong ability to translate business strategy into execution-ready requirements in partnership with technology teams. • Demonstrated experience with communications governance and stakeholder alignment. • Strong analytical skills with the ability to connect insights to action. • Exceptional written and verbal communication skills with strong editorial judgment.

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work arrangements • Paid time off • Comprehensive technology setup including laptop and monitors • Monthly connectivity reimbursement for internet costs