Claims Resolution Associate

🔥 42 minutes ago

🇺🇸 United States – Remote

💵 $18 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Claims Specialist

🚫👨‍🎓 No degree required

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Serve as a key point of contact for customers who have questions about existing claims • Deliver compassionate, customer-focused service while building trust and strong relationships • Handle a high volume of inbound and outbound calls in a fast-paced call center environment • Provide updates on claim status, answer questions, and ensure all customer interactions are accurately documented • Communicate with customers, vendors, repair facilities, rental agencies, and other third parties to gather or provide information • Assist with claim-related requests such as processing payments, scheduling inspections, arranging rental vehicles, and resolving complex claims-related concerns • Utilize multiple systems and online resources to efficiently support customers throughout their claims journey

🎯 Requirements

• Previous customer service experience preferred (1+ year) • Ability to thrive in a fast-paced, high-volume environment while managing multiple tasks and priorities • Strong communication, organizational, and problem-solving skills • Empathetic, positive, and customer-focused mindset • Comfortable using technology and navigating multiple computer applications • Ability to work independently while also contributing to a team environment

🏖️ Benefits

• Paid training • Company-provided equipment (laptop, dual monitors, headset, and more) • Competitive paid time off • Tuition reimbursement • Medical, dental, and vision benefits starting on day one • 401(k) with company match and pension plan • Volunteer opportunities and matching donation programs