Service Analyst – End User Computing (EUC)

🔥 16 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $75.1k - $126.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Analyst

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allstate

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1931

💼 Consulting

📦 Logistics

🛡️ Insurance

💰 Post-IPO Equity on 2014-01

Consulting • Logistics • Insurance

Allstate is an industry leader in providing insurance solutions, focusing on home, auto, device, and identity protection. With a commitment to customer well-being, Allstate aims to instill peace of mind and financial security for its customers. The company also emphasizes community impact and sustainability through various initiatives, showcasing their dedication to social responsibility and positive change.

📋 Description

• Develop and execute go-to-market and adoption strategies for End User Computing products and services • Apply change management frameworks, including ADKAR and Prosci methodologies, to support organizational readiness and user adoption • Partner with stakeholders, Change Champions, and support teams to drive awareness, engagement, and successful technology rollouts • Support adoption and enablement of AI-powered workplace technologies and features • Gather, analyze, and synthesize end-user feedback to identify service improvement opportunities • Translate user insights into actionable recommendations that enhance products, services, and user experiences • Develop and maintain standard operating procedures, playbooks, and enablement documentation • Represent the voice of the customer by providing data-driven feedback to influence product and service roadmaps • Build and maintain dashboards and reports to measure adoption, satisfaction, service performance, and business outcomes • Deliver reporting and analytics that provide leadership with actionable insights and improvement recommendations • Position has no supervisory responsibilities

🎯 Requirements

• Experience supporting technology adoption, organizational change management, or end-user enablement initiatives • Familiarity with change management frameworks such as ADKAR, Prosci, or similar methodologies • Strong written and verbal communication skills with the ability to create executive-ready documentation and reports • Ability to translate technical concepts into clear, user-focused communications and training materials • Experience gathering and analyzing user feedback to identify trends and drive service improvements • Experience developing SOPs, playbooks, process documentation, or knowledge management content • Experience collaborating with cross-functional teams, including product, technology, support, and business stakeholders • Proficiency with Microsoft 365 applications, including Teams, SharePoint, OneDrive, and Outlook • Experience creating reports, dashboards, or performance metrics using reporting tools • Knowledge of Power Platform and AI-enabled productivity tools is preferred • An equivalent combination of education, training, and experience may be considered in lieu of formal education requirements • Required to submit to a background investigation • Allstate generally does not sponsor individuals for employment-based visas for this position • Dedicated, private workspace free from distractions when working from home • Reliable internet with minimum speeds of 50 MB download and 5 MB upload

🏖️ Benefits

• Comprehensive technology setup including a laptop, monitors, headset, keyboard, and mouse • Monthly connectivity reimbursement for employees eligible to work from home