Clinical Operations Director

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Alopex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

SaaS • B2B

<Alopex> Alopex is a cloud-hosted healthcare SaaS platform that provides remote care management, care coordination, and case management services across clinical programs such as chronic care management, transitional care, behavioral health integration, remote patient monitoring, and remote therapeutic monitoring. The company partners with physician practices, ACOs, health systems, skilled nursing/LTC, RHCs/FQHCs, Medicare Advantage plans and PACE programs to deliver licensed clinical teams, seamless EMR integrations, and outcomes-focused population health services that address social determinants of health and reduce readmissions. Named a Top Cloud-Hosted Healthcare SaaS Platform for 2025, Alopex emphasizes rapid deployment, flexible contracting, compliance, and measurable clinical outcomes.

📋 Description

• Provide operational leadership and oversight for Care Coordination and Enrollment teams • Directly manage frontline operational staff, including Team Leads, Care Coordinators, and Enrollment Specialists • Own frontline operational execution, workforce accountability, and service line performance across Clinical Operations • Partner with executive leadership to support organisational growth initiatives and operational scaling • Monitor and drive operational KPIs related to productivity, engagement, quality, patient outcomes, and operational performance • Support staffing strategy, workforce planning, scheduling oversight, and operational resource allocation • Ensure operational consistency across service lines, workflows, and customer implementations • Coach, mentor, and support frontline operational leaders and staff • Promote accountability, consistency, and operational excellence across teams • Support onboarding, performance management, corrective action, and employee development • Foster a collaborative, patient-centred, and high-performance operational culture • Drive operational execution across traditional CCM, LTC and future population health service lines.

🎯 Requirements

• Active RN license strongly preferred • 7+ years of healthcare operations leadership experience • Demonstrated experience leading frontline operational teams in healthcare environments • Experience in CCM, population health, managed care, telephonic care management, LTC, or value-based care strongly preferred • Demonstrated experience leading remote or hybrid operational teams • Strong understanding of productivity management, operational KPIs, and workforce planning • Experience leading teams through organizational growth, operational change, and workflow transformation • Strong communication, coaching, accountability, and leadership skills • Comfortable working in a fast-paced, evolving operational environment.

🏖️ Benefits

• Reliable high-speed internet connection suitable for professional calls and video conferencing. • Quiet, secure, and professional work environment suitable for discussing sensitive health information and Protected Health Information (PHI).