Clinical Operations Enablement – Systems Director

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Alopex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

☁️ SaaS

🤝 B2B

SaaS • B2B

<Alopex> Alopex is a cloud-hosted healthcare SaaS platform that provides remote care management, care coordination, and case management services across clinical programs such as chronic care management, transitional care, behavioral health integration, remote patient monitoring, and remote therapeutic monitoring. The company partners with physician practices, ACOs, health systems, skilled nursing/LTC, RHCs/FQHCs, Medicare Advantage plans and PACE programs to deliver licensed clinical teams, seamless EMR integrations, and outcomes-focused population health services that address social determinants of health and reduce readmissions. Named a Top Cloud-Hosted Healthcare SaaS Platform for 2025, Alopex emphasizes rapid deployment, flexible contracting, compliance, and measurable clinical outcomes.

📋 Description

• Lead operational scalability initiatives through workflow design, process standardization, and operational infrastructure development • Own enterprise workflow standardization efforts across Clinical Operations and Enrollment • Develop, maintain, and oversee SOP governance, workflow documentation, operational playbooks, and job aids • Identify workflow gaps, inefficiencies, and operational risks and implement scalable solutions • Establish operational readiness processes supporting organizational growth and customer implementation initiatives • Drive workflow adoption and operational consistency across service lines and operational teams • Lead operational readiness initiatives for systems implementations and workflow transformations • Own User Acceptance Testing (UAT) strategy, coordination, and operational validation efforts • Partner with Product, Technology, BI, QA, and Operations teams to validate workflows, identify operational risks, and support release readiness • Track operational issues, workflow defects, implementation risks, and system feedback through resolution • Lead implementation and optimization efforts related to telephony, workflow, documentation, reporting, and analytics platforms including Genesys and ShiFox 2.0 • Serve as the operational lead for workflow scalability and systems enablement initiatives • Develop and oversee onboarding workflows, operational training resources, and workflow reinforcement initiatives • Create operational training materials, guides, workflow tools, and implementation documentation • Lead rollout planning, operational communication, and implementation readiness efforts related to systems and workflow changes • Drive operational adoption strategies during periods of organizational growth, systems implementation, and workflow transformation • Partner with operational leadership to reinforce workflow consistency and implementation success • Serve as the operational liaison between Operations, Product, QA, BI, and Technology teams • Partner with executive leadership on operational scalability planning and transformation initiatives • Support operational reporting, workflow analytics, and systems optimization initiatives • Lead operational onboarding readiness efforts for customer implementations and operational transitions • Support enterprise operational transformation initiatives tied to scalability and systems modernization

🎯 Requirements

• Demonstrated experience leading enterprise operational initiatives, workflow transformation, or large-scale systems implementations preferred • Experience in healthcare operations, population health, CCM, managed care, health-tech, or operational enablement environments preferred • Strong organizational, implementation, and project leadership skills • Experience leading workflow optimization, systems implementation, process improvement, or operational scalability initiatives • Strong written communication, operational documentation, and change management skills • Comfortable working in fast-paced, evolving operational environments • Experience supporting UAT, EMR/workflow systems, telephony systems, or healthcare technology implementations preferred • Experience creating SOPs, training materials, and workflow documentation • Experience supporting remote operational teams preferred • Lean/process improvement, implementation, or project management experience preferred

🏖️ Benefits

• Fully remote with strict adherence to a Work from Home policy • Occasional travel may be required for client meetings, training sessions, or company meetings