Clinical Training Specialist

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Alopex

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🏥 Healthcare

☁️ SaaS

🤝 B2B

Healthcare • SaaS • B2B

<Alopex> Alopex is a cloud-hosted healthcare SaaS platform that provides remote care management, care coordination, and case management services across clinical programs such as chronic care management, transitional care, behavioral health integration, remote patient monitoring, and remote therapeutic monitoring. The company partners with physician practices, ACOs, health systems, skilled nursing/LTC, RHCs/FQHCs, Medicare Advantage plans and PACE programs to deliver licensed clinical teams, seamless EMR integrations, and outcomes-focused population health services that address social determinants of health and reduce readmissions. Named a Top Cloud-Hosted Healthcare SaaS Platform for 2025, Alopex emphasizes rapid deployment, flexible contracting, compliance, and measurable clinical outcomes.

📋 Description

• Lead and manage onboarding training for new clinical and care coordination staff across all service lines (CCM, RPM, PCM, RTM, TCM). • Design and deliver scalable, engaging training content tailored to each care program and market segment (SNF, FQHC, IMG). • Provide culturally sensitive training that acknowledges and respects the diverse needs of both patient and staff populations. • Train clinical teams and technical customers on ShiFox developments to ensure adoption and alignment with care delivery protocols. • Create and maintain SOPs, workflow guides, and job aids to support accurate documentation and program compliance. • Train staff on best practices for chronic disease management, patient engagement, virtual care delivery, and use of remote monitoring tools and platforms. • Stay up to date with CMS guidelines and payer-specific policies impacting each service line; ensure training content reflects the latest standards. • Conduct knowledge assessments, evaluate training effectiveness, and recommend improvement strategies based on data and performance trends. • Collaborate with clinical leadership, compliance, and quality assurance teams to address knowledge gaps and reinforce high standards of care. • Support new program launches, service line expansions, and clinical workflow changes with timely training interventions. • Serve as a coach and mentor, reinforcing a culture of continuous learning, clinical excellence, and patient advocacy.

🎯 Requirements

• Minimum 3 years of clinical experience in care management, chronic disease management, or population health. • At least 2 years of experience in training, clinical education, or clinical quality roles, preferably in a virtual care environment. • Strong working knowledge of CMS billing requirements and care delivery models for CCM, RPM, PCM, RTM, and TCM. • Familiarity with the operations and needs of SNFs, FQHCs, and IMGs. • Proficient in virtual training delivery using platforms such as Zoom, Microsoft Teams, and learning management systems (LMS). • Experience with electronic health records (EHRs), care management platforms, and remote monitoring tools. • Excellent verbal and written communication skills with the ability to engage learners across clinical and non-clinical roles.

🏖️ Benefits

• Reliable and stable Internet • A quiet and professional work environment suitable for speaking with patients about sensitive information and Protected Health Information (PHI), free of distractions.