Customer Experience Representative – Contractor

🕒 May 29

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ALT

WebsiteLinkedInAll Job Openings

51 - 200 employees

At ALT, we’re on a mission to unlock the value of alternative assets, and looking for talented people who share our vision.

📋 Description

• Engage with collectors through chat, email, and phone support • Handle complex account questions and resolve issues with empathy and care • Document interactions and escalate issues as necessary for quick resolution • Collaborate with cross-functional teams to enhance service quality • Gather customer feedback to identify trends and suggest improvements

🎯 Requirements

• Alt Expertise: Familiarity with Alt's platform, preferably an active user • Industry Knowledge: Active collector in the sports and collectibles industry • Experience: 1-2+ years of professional experience • Communication Skills: Strong written and verbal communication skills with attention to detail • Technical Skills: Proficiency in customer service software and ticketing systems, experience in Intercom preferred, familiarity with tools such as Retool, Slack, and Notion a plus • Empathy: Passion for helping others and understanding customer experience importance • Adaptability: Ability to multitask and manage time effectively in a fast-paced environment

🏖️ Benefits

• Fully remote position with various available shifts • Opportunity to engage with a passionate community of collectors