Support Experience Specialist

Job not on LinkedIn

🔥 17 hours ago

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

💵 $30 - $35 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altitude Roofing Limited

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2017

🏗️ Construction

☁️ SaaS

Construction • Home Improvement • SaaS

Altitude Roofing Limited is a comprehensive roofing service provider specializing in a wide range of roofing solutions including new roofs, reroofs, repairs, maintenance, and custom gutter services. With years of local experience in the Sea to Sky corridor and the lower mainland, Altitude Roofing is dedicated to delivering high-quality workmanship and customer service. The company also offers specialized services such as snow and ice removal, roof and attic venting, and various roofing materials including metal, fiberglass, and cedar shakes.

📋 Description

• Respond to customer inquiries through email, phone, chat, and other communication channels • Provide accurate information regarding products, services, accounts, and company policies • Identify customer concerns and resolve issues promptly and professionally • Follow up on customer requests to ensure complete resolution and satisfaction • Document customer interactions, requests, and resolutions accurately • Escalate complex or sensitive issues to the appropriate department when necessary • Maintain a professional and positive attitude during all customer interactions • Assist with account updates, order inquiries, scheduling, and general administrative support • Maintain confidentiality when handling customer and company information • Collaborate with internal teams to improve the overall customer experience • Meet established service, quality, and productivity standards • Perform other support-related duties as assigned

🎯 Requirements

• High school diploma or equivalent; additional education is a plus • Previous experience in customer service, client support, administration, or a related field preferred • Excellent written and verbal communication skills • Strong attention to detail and organizational abilities • Ability to multitask and prioritize responsibilities effectively • Comfortable learning new software, communication platforms, and online systems • Strong problem-solving and decision-making skills • Ability to work independently with minimal supervision • Reliable internet connection and a suitable remote workspace • Professional and courteous approach to customer interactions • Must live in the United States

🏖️ Benefits

• Competitive hourly compensation • Flexible remote work schedule • Full-time and part-time opportunities • Paid training and onboarding • Opportunities for professional growth • Supportive remote work environment • Additional benefits may be available based on employment status