Auto Dealership Support and Loan Resolution Specialist

🔥 0 minutes ago

🥔 Idaho, Oregon, +1 more states – Remote

🥔 Idaho – Remote 🌲 Oregon – Remote ☕ Washington – Remote

💵 $29 - $35 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚫👨‍🎓 No degree required

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OCCU | Oregon Community Credit Union

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1956

🛡️ Insurance

💼 Consulting

🏦 Banking

Insurance • Consulting • Banking

OCCU | Oregon Community Credit Union is a member-focused financial institution that offers a wide range of banking services, including personal and business banking, loans, investments, and wealth management. With a commitment to community engagement and member education, OCCU provides tools for financial planning, retirement, and insurance services. They strive to provide competitive rates on checking and savings accounts, loans, and credit cards, making banking accessible and beneficial for their members.

📋 Description

• Answer dealer questions, resolve disputes, coordinate loan details, and support loan decisions • Evaluate and triage dealer exceptions and appeals, resolving them within assigned authority or escalating them appropriately • Partner with loan processors, lending leaders, underwriters, dealers, and members to resolve issues and move loan applications toward completion • Apply experience, discretion, and sound judgment to determine appropriate actions • Maintain written records of exceptions, appeals, actions taken, and outcomes • Monitor application queues and identify declined applications that may warrant second underwriting review • Follow up on unfunded loans and resolve outstanding issues with dealer sales staff and internal partners • Organize competing priorities and complete high-priority work accurately and efficiently while meeting production and quality goals • Communicate professionally with dealers, members, vendors, and OCCU team members in written and verbal formats

🎯 Requirements

• Minimum of two years of experience in consumer lending, loan processing, or equivalent related work experience • Strong working knowledge of the indirect or consumer lending process, including loan applications, lending decisions, conditions, exceptions, and funding workflows • Ability to investigate issues, gather relevant information, assess options and risks, and make timely, well-supported decisions • Experience resolving disputes, escalations, or complex service issues while preserving productive business relationships • Ability to determine when issues can be resolved independently and when escalation is required • Exceptional dealer, member, or customer service skills and professional communication in high-pressure environments • Strong conflict-resolution skills • Ability to maintain focus and professionalism under time pressure, disagreement, ambiguity, or competing demands • Sound judgment and discretion when solving problems independently • Strong organization and time-management skills • Accurate documentation and data-entry skills • Proficiency with Microsoft Office, Adobe, and business or credit union systems • Ability to work independently while collaborating with team members and cross-functional partners • Continued residence in Oregon, Washington, or Idaho is required • Ability to work a schedule including at least one weekend day

🏖️ Benefits

• Spanish-speaking candidates who successfully pass OCCU's standardized language proficiency test receive an additional $2.00 per hour • Low-cost medical, dental, and vision insurance • 401(k) retirement plan with employer match • Paid time off plus 13 paid holidays • Tuition reimbursement for eligible education and training • Company-paid long-term disability • 40 hours of company-paid core time annually for full-time employees to participate in community volunteer opportunities