Account Manager, Client Engagement – Adoption

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🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌱 Product Adoption Specialist

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Altus Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services.

📋 Description

• Manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts • Act as the primary point of contact for client engagement, adoption, retention, and growth • Drive adoption and client value realization by leading onboarding support and ongoing engagement • Identify upsell and cross-sell opportunities in partnership with Sales Executives • Coordinate with internal teams to resolve client issues quickly and ensure a seamless customer experience • Use CRM and customer success tools to track engagement and monitor account health

🎯 Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment • Experience managing client relationships and driving outcomes • Understanding of balancing client relationships with retention, expansion, and revenue accountability • High level of curiosity, energy, and accountability • Experience with CRM tools (e.g., Salesforce) is beneficial

🏖️ Benefits

• Competitive compensation • Incentive and bonus plans • Total rewards package prioritizing mental, physical, and financial well-being • Professional development opportunities