Account Manager, Client Engagement, Adoption

🕒 June 25

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 40%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Altus Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services. Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, proprietors, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle. Altus Group is a global company headquartered in Toronto with approximately 2,900 employees across North America, EMEA and Asia Pacific.

📋 Description

• Manage a portfolio of approximately 150 existing commercial real estate client accounts • Serve as the primary point of contact for client engagement, relationship management, and account coordination • Drive onboarding support, product education, usage monitoring, and ongoing engagement • Help clients embed Altus solutions into their daily workflows and realize product value • Build relationships with asset managers, operators, analysts, and senior stakeholders • Conduct regular check-ins, business reviews, and proactive client engagement • Identify upsell and cross-sell opportunities with Sales Executives • Support shared bookings targets and own primary accountability for gross retention performance • Coordinate with Product, Support, Advisory, and Sales teams to resolve client issues • Use CRM and customer success tools to track engagement, monitor account health, and identify risks or opportunities • Work with Sales partners in a 2:1 structure within a high-accountability, high-collaboration model • Support Northeast U.S. territories

🎯 Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment • Track record of managing client relationships and driving outcomes • Understanding of retention, expansion, and revenue accountability • Curiosity, energy, accountability, and receptiveness to feedback • Ability to engage clients at multiple levels and build trust through clear, professional communication • Ability to work in a dynamic environment with shifting priorities while maintaining structure and execution quality • Experience with CRM tools such as Salesforce is beneficial • Exposure to commercial real estate, financial services, or SaaS is an asset but not required • Strong sales or SDR experience is highly valued • Ability to travel occasionally, 25% or less • Candidates may be subject to background checks following a conditional offer

🏖️ Benefits

• Competitive compensation, incentive and bonus plans • Total rewards package prioritizing mental, physical, and financial well-being • Professional learning and development opportunities • Access to Altus Intelligence Academy with over 150,000 hours of learning content • Mentorship from CRE professionals • Flexible Activity-Based Work model • Remote work for focused tasks and office use for collaboration • Career progression pathways into enterprise account management, sales, or leadership • Inclusive work environment • Disability accommodations • Potential background-check process for conditional-offer candidates

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