Account Manager, Client Engagement – Adoption

🕒 June 25

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80k - $95k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Altus Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

📦 Logistics

🏠 Real Estate

Consulting • Logistics • Real Estate

Altus Group is a leading provider of asset and fund intelligence for commercial real estate. We deliver intelligence as a service to our global client base through a connected platform of industry-leading technology, advanced analytics, and advisory services. Trusted by the largest CRE leaders, our capabilities help commercial real estate investors, developers, proprietors, lenders, and advisors manage risks and improve performance returns throughout the asset and fund lifecycle. Altus Group is a global company headquartered in Toronto with approximately 2,900 employees across North America, EMEA and Asia Pacific.

📋 Description

• Manage a portfolio of approximately 150 existing commercial real estate (CRE) client accounts • Act as the primary point of contact for client engagement, adoption, retention, and growth • Drive adoption and client value realization by leading onboarding support and ongoing engagement • Identify upsell and cross-sell opportunities in partnership with Sales Executives • Coordinate with internal teams to resolve client issues quickly and ensure a seamless customer experience • Use CRM and customer success tools to track engagement and monitor account health

🎯 Requirements

• 2–5+ years of experience in Account Management, Customer Success, SDR/BDR, or Sales within a SaaS or B2B environment • Experience managing client relationships and driving outcomes • Understanding of balancing client relationships with retention, expansion, and revenue accountability • High level of curiosity, energy, and accountability • Experience with CRM tools (e.g., Salesforce) is beneficial

🏖️ Benefits

• Competitive compensation • Incentive and bonus plans • Total rewards package prioritizing mental, physical, and financial well-being • Professional development opportunities