Client Success Coordinator

🕒 June 24

🇺🇸 United States – Remote

💵 $26 - $33 / hour

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 37%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Oxford Road

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

📣 Marketing

📱 Media

🤝 B2B

Marketing • Media • B2B

<Oxford Road> Oxford Road is a performance-driven audio and creator media agency that builds and scales podcast, radio, streaming, and creator-led campaigns for brands using data, proprietary technology, and creator networks. The agency offers end-to-end services including host vetting, creative development, media buying, programmatic audio, international execution, and attribution, and emphasizes measurable outcomes like reduced CAC and higher ROAS through its WOVN platform and Audiolytics system.

📋 Description

• Support new client onboards by executing Salesforce configuration, Slack channel creation, dashboard requests, analytics notification, and finance account setup • Coordinate internal kickoff preparation with the Client Success Manager • Ensure client-facing and internal materials are ready and accurate before launch • Pull, quality-check, and format weekly performance reports • Maintain and quality-check client dashboards before client reviews • Flag anomalies, pacing issues, and data discrepancies proactively • Draft and send client-call recaps with action items and owner accountability • Respond to client emails within 2 hours or escalate when needed • Maintain accurate records of client communications and commitments • Manage script variation requests, creative approval routing, and promo code coordination • Request and process CIA invoices, post invoices, and monthly Salesforce forecast updates • Coordinate host read calls and radio aircheck retrieval and approval • Maintain competitive reporting, Salesforce opportunity management, and client project files • Flag account expansion signals, relationship risks, and client feedback • Support QBR materials, account analyses, and strategic account reviews

🎯 Requirements

• 2 or more years of experience in client services, account coordination, agency operations, or a related field (internship experience considered) • Exceptional organizational skills and attention to detail across multiple accounts and workstreams simultaneously • Strong written and verbal communication skills; professional and confident in client-facing interactions • Proficiency in Google Workspace and Microsoft Office; familiarity with Salesforce, Basecamp, or project management tools is a plus • A proactive, ownership-oriented mindset; someone who anticipates what is needed and acts without being asked • Comfort working in a fast-paced environment with shifting priorities and a high bar for quality