Customer Success Manager

Job not on LinkedIn

🕒 June 24

🇺🇸 United States – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

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Layer

WebsiteLinkedInAll Job Openings

1 - 10 employees

🔌 API

🤝 B2B

API • B2B

Layer is a software company that helps API vendors improve the developer experience for setting up their products. With a focus on simplifying API onboarding, Layer aims to enhance the interaction of developers with various APIs.

📋 Description

• Run live video onboarding calls with new customers to gather key business context and complete bookkeeping setup (bank/credit card connections, historical bookkeeping needs, etc.). • Support customers across chat and email by answering bookkeeping questions, diagnosing issues, and driving them to resolution quickly and empathetically. • Maintain accurate customer notes and status updates in internal systems to ensure strong follow-through and smooth handoffs. • Collaborate with other Layer teams to improve workflows and surface product feedback based on recurring customer needs. • Exceed partner and customer expectations by providing thoughtful, proactive, and detail-oriented support.

🎯 Requirements

• 2+ years of experience in a customer-facing (support, onboarding, etc.) or bookkeeping role • Familiarity with small business bookkeeping fundamentals and basic financial concepts • Strong live communication and active listening skills • Excellent written communication skills • Strong attention to detail and ability to manage multiple tasks simultaneously • An ownership and growth mindset