Client Experience Manager – Payment Integrity

Job not on LinkedIn

🔥 5 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Rialtic

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

☁️ SaaS

💳 Fintech

Healthcare Insurance • SaaS • Fintech

Rialtic is a next-generation healthcare technology company focused on making healthcare more efficient. The company offers a cloud-based SaaS platform designed to improve payment accuracy within the healthcare system. Rialtic's platform enables healthcare payers and providers to save on administrative expenses and medical costs through transparent and comprehensive edits, enhancing provider collaboration with self-service configurations and reporting. By streamlining on-premise solutions into a single user-friendly platform, Rialtic helps organizations manage workflows, minimize redundancies, and promote cross-team collaboration. The platform provides powerful analytics, allowing users to monitor performance and identify new savings opportunities, thus driving healthcare innovation through technology.

📋 Description

• Shape how the business reports, understands and acts on client results, requests and feedback. • Focus on operational processes and procedures that improve client interactions and satisfaction. • Ensure timely issue resolution and anticipate client needs to deliver value. • Collaborate closely with operational and technical teams and key business partners to optimize operational processes. • Identify actionable insights from healthcare claims data and results with Client Experience Analysts. • Review all client-facing reporting for accuracy. • Communicate actionable findings within the organization to support client understanding of the data. • Become an expert on the Rialtic platform and application to support user onboarding and training. • Act as primary contact for client inquiries and client support processes.

🎯 Requirements

• 5-7 years of leading operations and/or providing the client experience/success function in a previous role in healthcare, payment integrity experience required. • Understanding of operations and reporting needs. • General understanding of a payer organization. • Able to travel frequently; process-oriented versus relationship-focused like Client Success role.

🏖️ Benefits

• Freedom to work from wherever you work best and a home office stipend to make it happen • Meaningful equity and 401k matching • Unlimited PTO and wellness reimbursements • Comprehensive health plans with generous contribution to premiums • Mental and physical wellness support through TalkSpace, Teladoc, and One Medical subscriptions