Customer Success Manager

🕒 June 23

🇺🇸 United States – Remote

💵 $85.2k - $144k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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GitLab

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

💰 Secondary Market on 2020-11

Consulting • Marketing • Artificial Intelligence

GitLab is the most comprehensive AI-powered DevSecOps platform, offering tools for automated software delivery, security, and compliance throughout the software development lifecycle. It provides solutions across areas such as AI-assisted development, continuous integration/continuous deployment (CI/CD), source code management, and vulnerability management. GitLab aims to simplify and accelerate software delivery by uniting development, security, and operations on a unified platform. It is particularly recognized for its AI code assistants and has been named a leader in the Gartner Magic Quadrant™ for DevOps Platforms, making it a preferred choice for many enterprises.

📋 Description

• Build and maintain trusted advisor relationships with assigned customers, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. • Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence. • Lead and participate in workshops covering the GitLab solution across the software development lifecycle. • Measure and monitor customer progress against critical and key performance indicators, sharing insights with account stakeholders, sponsors, and executives. • Translate product usage data into actionable recommendations that drive GitLab adoption and expansion. • Establish and manage regular customer touchpoints under service level agreements to review objectives and adjust plans. • Collaborate with Product Management, Engineering, Sales, and Professional Services on issue resolution, feedback, and customer success plans.

🎯 Requirements

• Experience in a customer-facing role focused on post-sales adoption, value realization, and advocacy. • Background in customer success, professional services, technical account management, or a related function with direct customer engagement. • Ability to understand and discuss Git, common branching strategies, and how customers use version control in their workflows. • Knowledge of the software development lifecycle, including typical development pipelines and tooling. • Familiarity with continuous integration, continuous deployment, and DevSecOps concepts and practices. • Skill in translating product usage data and technical details into clear, actionable insights for both technical and executive stakeholders. • Proven ability to build trusted advisor relationships, facilitate workshops, and guide customers through best practices and operational change. • Openness to learning, with transferable skills from adjacent roles or industries that support collaborative, outcome-focused customer partnerships.

🏖️ Benefits

• Benefits to support your health, finances, and well-being • Flexible Paid Time Off • Team Member Resource Groups • Equity Compensation & Employee Stock Purchase Plan • Growth and Development Fund • Parental Leave

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