Customer Success Manager

Job not on LinkedIn

🕒 June 23

🇺🇸 United States – Remote

💵 $90k - $110k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

👻 Ghost score 35%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Subtotal

WebsiteLinkedInAll Job Openings

1 - 10 employees

Founded 2024

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Subtotal is a platform that enables shoppers to seamlessly link their retail accounts with apps and websites, allowing brands and developers to leverage first-party purchase data. By providing access to digital receipts and shopping trends, Subtotal empowers businesses to personalize customer experiences and enhance growth through actionable insights from customer shopping behavior. The platform supports a first-class developer experience with comprehensive APIs and documentation designed for easy integration and innovation in the commerce landscape.

📋 Description

• Lead onboarding calls, guide technical implementation, and get customers to value quickly • Coordinate with AEs to flag risks that could prevent pilot-to-paid conversion • Maintain a high pilot-to-paid conversion rate • Proactively check in on accounts and respond to inbound questions quickly • Identify barriers to adoption and full feature use • Run trainings, Q&A sessions, and recurring check-ins • Build customer education materials—video walkthroughs, user guides, email content • Drive expansion revenue (increase NRR) • Surface feature requests and product gaps to inform our roadmap • Document best practices and build templates for customer engagement across our brand personas • Help iterate on internal processes to reduce friction for customers • Take on additional projects that move the needle

🎯 Requirements

• 2-3 years in a customer-facing role at an early-stage B2B SaaS startup • Ability to articulate complex concepts simply, both written and verbal • Knack and passion for process improvement, documentation, and operational efficiency • Comfortable with technical products • Familiarity with modern SaaS tools like Slack, Notion, HubSpot, and Linear • Retail, CPG, or consumer data experience preferred; genuine interest in the space is required

🏖️ Benefits

• Base salary $90K - $110K • Performance-based variable compensation • Meaningful equity • Fully paid health insurance for you and your family