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• The Regional Sales Representative is responsible for driving sales growth within an assigned territory by developing customer relationships, identifying new business opportunities, and delivering exceptional customer service. • Respond to inbound customer inquiries via phone and email within an assigned territory or region. • Conduct outbound sales calls to prospective and existing customers, following up on leads, quotes, and sales opportunities. • Identify customer needs and recommend products and services that provide value-based solutions. • Upsell and cross-sell Amain products and services to maximize customer satisfaction and revenue growth. • Achieve and exceed assigned sales quotas, revenue targets, and performance metrics. • Research, qualify, and develop new sales opportunities within the assigned territory. • Build and maintain strong, long-term customer relationships through proactive communication and account management. • Maintain accurate customer records, sales activities, and opportunity tracking within Zoho CRM. • Ensure transparency and consistency in activity tracking to support reporting, coaching, and training initiatives. • Understand Amain’s key customer hierarchy and decision-making structure to maximize sales effectiveness. • Develop a thorough understanding of Amain’s sales processes and customer service standards to provide a best-in-class customer experience. • Stay current on product offerings, services, industry trends, competitor activities, and market developments. • Successfully complete Amain’s Customer Service Training Program and obtain technical certification in RC/Hobby products. • Apply basic business and financial principles to support profitable sales growth. • Make administrative business decisions related to customer net terms allocation and accounts receivable aging. • Gross margin management by account and product. • Contract execution and account-level contract management. • Participate in customer visits, regional trade shows, and industry events as needed. • Collaborate with internal teams including Customer Service, Accounting, Purchasing, and Management to support customer success and company objectives. • Perform other duties as assigned.
• Previous experience in inside sales, outbound sales, call center sales, account management, or a related customer-facing sales role preferred. • Exceptional phone communication and cold-calling skills. • Strong business acumen with an understanding of administrative accounting principles. • Proven ability to build rapport and establish long-lasting customer relationships. • Excellent customer service, listening, negotiation, and sales skills. • Strong organizational skills with the ability to manage multiple priorities effectively. • Proficiency with CRM software and customer activity tracking systems. • Self-motivated with the ability to work independently and achieve sales targets. • Positive attitude, professionalism, and strong interpersonal skills. • Ability to analyze customer needs and recommend appropriate solutions. • Strong written and verbal communication skills. • Ability to travel periodically for customer visits, trade shows, and regional business activities.
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