Customer Success Manager

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🕒 April 9

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Ambrook

WebsiteLinkedInAll Job Openings

11 - 50 employees

🏢 Enterprise

💸 Finance

💰 Series A on 2022-05

Software • Enterprise • Finance

Ambrook is a company that offers accounting software tailored for American industries such as farming, ranching, processing, manufacturing, trucking, and construction. Their platform helps businesses centralize workflows, capture receipts, deposit checks, and manage invoices and bills, all in one place. With smart tags and AI matching, users can automate bookkeeping tasks, analyze profitability across different business lines, and streamline tax preparation. The software is praised for its efficiency and ease of use compared to other solutions like QuickBooks. Ambrook aims to provide financial clarity and time-saving benefits for businesses across diverse and complex industries.

📋 Description

• Own: Retaining and growing relationships across a book of ~300 strategic accounts, serving as the primary point of contact for Ambrook's most important customers. • Teach: Customer relationship excellence, including how to build and maintain strong, proactive relationships with a diverse range of customers across the organization. • Learn: Ambrook's product, accounting fundamentals, and the industries we serve — agriculture, trucking, construction, and others — as well as how AI can enable customized, scaled support that still feels deeply human. • Become comfortable with Ambrook's product by shadowing support chat and onboarding calls, and independently leading new customer onboarding calls by end of month. • Be fully ramped on Intercom and Linear as the primary tools for customer communication, account management, and tracking feature requests and bugs. • Establish deep relationships with your team and cross-functional peers, including shadowing Full Service account managers to understand how they manage books of business. • Begin meeting existing strategic customers and take on ~10 new accounts as the primary point of contact. • Begin identifying opportunities for building the playbook for high-quality customer service at scale.

🎯 Requirements

• A track record of managing and growing a large book of customer relationships focused on cultivating trust, retention, and expansion over time. • Scrappy and resourceful — you can move fast, figure things out without a lot of structure, and build from scratch. • Systems builder and data-driven — you're comfortable digging into data, excited about new tools and processes, and have a history of creating processes to scale yourself. • You're using AI and related tools to automate yourself and create more time to focus on the most important things. • Strong organizational and project management instincts. • A clear, confident communicator in writing and in-person. • Genuinely energized by people. This is a high-volume relationship role, and you should get energy from working with customers constantly. • You are building or continuing a career in customer success and want to grow here, not just use the role as a stepping stone to another function. • Bonus: Bookkeeping or accounting experience. • Bonus: Affinity or direct experience with Ambrook's core industries — agriculture, trucking, construction, or property management.

🏖️ Benefits

• Competitive salary • Health insurance • 401(k) with matching contribution • Flexible vacation time • Flexible work hours • Work-from-home/remote office stipend, or desk at Ambrook’s NYC office or Denver office • Wellness stipend • Professional development stipend