Customer Success Specialist – Contract

Job not on LinkedIn

🔥 0 minutes ago

🇺🇸 United States – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Ambrook

WebsiteLinkedInAll Job Openings

11 - 50 employees

🌾 Agriculture

💳 Fintech

🏭 Manufacturing

💰 Series A on 2022-05

Agriculture • Fintech • Manufacturing

Ambrook is a company that offers accounting software tailored for American industries such as farming, ranching, processing, manufacturing, trucking, and construction. Their platform helps businesses centralize workflows, capture receipts, deposit checks, and manage invoices and bills, all in one place. With smart tags and AI matching, users can automate bookkeeping tasks, analyze profitability across different business lines, and streamline tax preparation. The software is praised for its efficiency and ease of use compared to other solutions like QuickBooks. Ambrook aims to provide financial clarity and time-saving benefits for businesses across diverse and complex industries.

📋 Description

• Represent Ambrook in written support, calls, and customer interactions • Master Ambrook's product features to guide customers through setup, troubleshooting, and best practices • Learn agricultural bookkeeping, the farm finance ecosystem, and operators' needs • Handle support chat independently with prompt, accurate, and friendly responses • Lead live onboarding calls and help customers transition from other systems to Ambrook • Own a high volume of customer interactions across support chat and onboarding calls • Explain accounting concepts such as transaction reconciliation and balance sheets • Share recurring customer questions, friction points, feature requests, and product feedback with product and engineering teams • Contribute to onboarding, support processes, and documentation improvements • Build working relationships across growth, product, and engineering

🎯 Requirements

• Strong bookkeeping or accounting background • Experience doing bookkeeping in a software tool • Ability to explain Balance Sheet, Profit & Loss, and cash flow concepts clearly • Clear, professional written communication and comfort with live video or phone calls • Customer-focused problem-solving approach • Strong attention to detail • Ability to work independently in an ambiguous, fast-moving environment • Available for a minimum of 20 hours/week on a contract basis • Flexibility to cover some evenings and/or weekend hours • Authorization to work in the United States for any employer • Background or personal experience in agriculture, construction, trucking, or another trade industry is a bonus • Existing Ambrook customer experience is a bonus

🏖️ Benefits

• Contract role with flexibility (20–40 hours/week) • Flexible scheduling • Opportunity to work remotely