Billing Support Representative

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $22 - $25 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Ambry Genetics

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1999

🧬 Biotechnology

🔬 Science

💰 Series unknown on 2017-11

Biotechnology • Science

Ambry Genetics is a clinical diagnostic laboratory specializing in advanced genetic testing for hereditary cancer, rare disease, and other inherited conditions. The company offers DNA and paired DNA/RNA testing (including +RNAinsight®), exome sequencing with proactive reanalysis (Patient for Life), and lab-supported digital care tools (Ambry CARE) to help identify at-risk patients, facilitate testing, and report actionable results. Ambry also conducts translational genomics research and collaborates with academic and industry partners to improve variant classification and diagnostic yield.

📋 Description

• Provide support to clients and patients in a timely and professional manner. • Use critical-thinking and problem-solving skills to generate appropriate solutions for billing issues. • Retrieve inbound requests through a minimum of one channel, respond to the client’s or patient’s needs or direct them to the appropriate party. • Correspond with patients via phone, email, chat, or text to provide and request information needed to successfully bill for testing. • Document all client, patient, and payor interactions within Ambry systems completely and thoroughly. • Review, identify, and process documents appropriately. • Understand frequently asked questions regarding Ambry products and processes, utilizing resources as needed. • Assist with incoming inquiries from patients and clients, providing one-touch resolution whenever possible for all billing-related issues. • Other duties as assigned.

🎯 Requirements

• Possesses a high school degree or higher (Bachelor’s degree preferred but not required). • Knowledge of CPT & ICD10 codes, medical terminology, insurance plans & processes. • Excellent telephone and communication skills. • Capable of excelling within a team environment. • Capable of accomplishing workload and additional projects with no supervision. • Working knowledge of Microsoft Office, Google Chrome, and internet usage required. • Salesforce or other case management software preferred. • Ability to read and interpret documents and Ambry/Tempus requisitions, operating and maintenance instructions, and procedure manuals. • Ability to write routine reports and correspondence. • Ability to speak effectively one-on-one, in group settings, with clients and with employees of the organization. • Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals. • Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. • Previous experience in health care or clinical laboratory administration is preferred. • Previous experience in customer service, specifically patient facing in a health or wellness setting, is preferred. • Previous experience in insurance billing, including insurance verification, authorization, or collections.

🏖️ Benefits

• medical • dental • vision • FSA • paid sick leave • generous paid time off (PTO) program