Customer Care Specialist

🔥 6 minutes ago

🏈 Ohio – Remote

🏈 Ohio – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

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Amcor

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded Amcor

🛒 Retail

Manufacturing • Retail • Sustainability

Amcor is a global leader in developing and producing responsible packaging for food, beverage, pharmaceutical, medical, home and personal-care, and other products. With operations in approximately 40 countries and employing around 41,000 people, Amcor generates annual sales of about US$13. 6 billion. The company is committed to sustainability, focusing on a circular economy and producing innovative, recycle-ready packaging solutions. Amcor collaborates with partners like Berry and Power Roll to expand its capabilities and innovative portfolio in consumer and healthcare packaging solutions, as well as exploring solar photovoltaic applications.

📋 Description

• Servicing customers order on-time and in-full • Ensures timely order entry, acknowledgement to the customers, load creation for carrier planning, communication to customers on order status, and timely invoicing • Responsible for managing mid-tier to large customer accounts • Evaluates order quantity versus set minimum requirements • Communicates order status to customers at least 1 week ahead of the ship date • Works closely with Plant Schedulers to ensure demand signal is understood • Responsible for finding process improvement opportunities

🎯 Requirements

• Bachelor’s Degree Preferred in Management, Sales, Marketing, or Supply Chain • 3-5 years’ experience in customer service in a fast moving consumer or manufacturing environment • Proficiency in gathering, analyzing and interpreting data. • JDE/Cognos/Tableau proficiency a plus • Proficient in Microsoft Excel and related Office applications • Effectively communicate with customers, both external and internal

🏖️ Benefits

• Medical, dental and vision plans • Flexible time off, starting at 80 hours paid time per year for full-time salaried employees • Company-paid holidays starting at 8 days per year and may vary by location • Wellbeing program & Employee Assistance Program • Health Savings Account/Flexible Spending Account • Life insurance, AD&D, short-term & long-term disability, and voluntary benefits • Paid Parental Leave • Retirement Savings Plan with company match • Tuition Reimbursement (dependent upon approval) • Discretionary annual bonus program (initial eligibility dependent upon hire date)